Retentions Manager

4 weeks ago


London, United Kingdom WhoCanFixMyCar Full time

It’s an exciting time to join WhoCanFixMyCar.com as we continue our growth in the UK market and beyond. We are the UK's leading online marketplace for linking garages to customers. WhoCanFixMyCar.com aims to ensure best value and service for drivers and offers great commercial opportunities to member garages and associated partners.

The role of Retentions Manager is key to building and maintaining relationships with our clients and prioritising client retention whilst identifying areas for opportunity and improvement. The ideal candidate will possess experience from a similar role.

Job responsibilities:

  • Communicate with our clients to increase loyalty and retain business and relationships
  • Track renewals dates and proactively follow up with clients in advance
  • Quickly devise solutions to problems to secure solid working relationships and annual subscriptions
  • Ensuring client appointments are booked (2-4 appointment per day) with the Senior Account Manager so critical discussions about current/future engagement can take place
  • Identify process improvements and feedback to line manager for discussion/implementation

Requirements

Essential:

  • Employed in a similar role
  • Sales-driven, client focussed and self-motivated
  • Strong interpersonal and relationship building skills to maintain and create effective relationships
  • Open communicator, learns on the go and asks questions
  • Strong time management skills

Desirable:

  • Automotive experience

Benefits

  • Fully remote/flexible working
  • Holidays: 25 days per annum
  • Holiday Buy-Back Scheme: Buy 5 days additional holiday (After 1 years' service)
  • Pension: 5.5% Employer contribution (5% Employee contribution)
  • Private Medical Insurance (Single cover, 70% Company funded)
  • Life Assurance (x4 basis salary)
  • Flu vaccinations allowance
  • Home-based allowance
  • Eye test allowance
  • Employee Assistance Programme
  • 3 volunteering days

  • Retentions Manager

    3 weeks ago


    London, United Kingdom Who Can Fix My Car Full time

    It's an exciting time to join WhoCanFixMyCar.com as we continue our growth in the UK market and beyond. We are the UK's leading online marketplace for linking garages to customers. WhoCanFixMyCar.com aims to ensure best value and service for drivers and offers great commercial opportunities to member garages and associated partners. The role of...

  • Head of Retention

    4 weeks ago


    London, United Kingdom dmg::media Full time

    **Head of Retention** Location: dmg:media Headquarters - London Position: Permanent **Job Introduction** **Main Responsibilities** Retention Strategy Development: - Develop and implement comprehensive retention strategies to increase customer loyalty and reduce churn rates. - Collaborate with cross-functional teams to align retention efforts with...


  • London, United Kingdom Sodexo Full time

    Job Introduction As a Client Retention Manager at Sodexo, you are also a highly sensitive and influential individual, capable of driving positive change in our company's retention philosophy. In this role, you will champion the Clients for Life process and support our growth agenda by identifying opportunities for improvement...


  • London, United Kingdom Who Can Fix My Car Full time

    We are the UK's leading online marketplace for linking garages to customers. WhoCanFixMyCar.com aims to ensure best value and service for drivers and offers great commercial opportunities to member garages and associated partners. The role of Retentions Manager is key to building and maintaining relationships with our clients and prioritising client...

  • Senior Manager

    4 weeks ago


    London, United Kingdom Harnham - Data & Analytics Recruitment Full time

    **SENIOR MANAGER - CRM RETENTION** **LONDON** **£85,000-£95,000 +BONUS +BENEFITS** **THE COMPANY** This company is one of the leading challenger banks and known as a market disruptor. They were founded over 10 years ago and have over 4 million customers. This role focuses on retention of customers and you will be responsible for heading customers...

  • Head of Retention

    1 month ago


    Greater London, United Kingdom 3Search Full time

    AB30 Posted: 16/06/2023 - £70,000 - £85,000 - Greater London - Permanent We have partnered with one of the UK’s top start-ups who are looking for a Head of Retention to join their team. This is an amazing opportunity to build the retention and customer lifecycle from the ground up and develop CRM into a key revenue driver for the business. The Head of...

  • Senior Manager

    4 weeks ago


    London, United Kingdom Harnham - Data & Analytics Recruitment Full time

    **SENIOR MARKETING MANAGER** **LONDON** **£85,000-£95,000 +BONUS +BENEFITS** **THE COMPANY** This company is one of the leading challenger banks and known as a market disruptor. They were founded over 10 years ago and have over 4 million customers. This role focuses on retention of customers and you will be responsible for heading customers andyou will...


  • London, United Kingdom Clearstate Pte. Ltd Full time

    **Introduction**: - We are recruiting for a Senior Retention Marketing Executive/ Retention Marketing Manager depending on skills and experience to join - _The Economist_. This exciting role will be responsible for executing renewal and win back campaigns, from planning and producing copy and creative, to testing, optimising and measuring performance across...


  • London, United Kingdom News UK Full time

    **The Team**: This role sits within the Customer team, reporting into the Director of Customer Engagement & Planning. Whilst physical newspapers are still a key part of our business, driving digital subscriptions and revenue will be the key to future success. The customer is at the heart of everything we do and we are committed to creating long term loyal...

  • Head of Growth

    1 month ago


    London, United Kingdom Gousto Full time

    Company Description Here at Gousto, we are on a mission to become the UK's favourite way to eat dinner! Whether it is creating diversity in our recipes or building new teams, we care about our people and the opportunities they have at Gousto. We are committed to equality of opportunity across our organisation. At all levels we promote equality, ensuring...


  • London, United Kingdom Sja's West Full time

    We areat a keystage as we embark on our new fundraising strategy and look to invest in growing and retaining our supporters. Do you want to make a difference and be part of a vibrant and inclusive organisation that has been helping save lives for more than a century? As one of the country’s best-loved charities, St John Ambulance played a pivotal role in...

  • CRM Executive

    7 days ago


    London, United Kingdom Currys Full time

    **CRM Executive (Retention & Service)**: **London (Hybrid Working)** Permanent Full Time Grade 3 The CRM Services & Retention Executive role will look at how we drive comms activation across our CRM channels with an emphasis on services and customer & product retention. They’ll work closely with the CRM Manager to deliver highly personalised customer...

  • CRM Executive

    3 days ago


    London, United Kingdom Redefined Ltd Full time

    CRM Executive (Retention & Service) London (Hybrid Working) Permanent Full Time Grade 3 The CRM Services & Retention Executive role will look at how we drive comms activation across our CRM channels with an emphasis on services and customer & product retention. They'll work closely with the CRM Manager to deliver highly personalised customer journeys...

  • CRM Executive

    26 minutes ago


    London, United Kingdom Currys plc Full time

    CRM Executive (Retention & Service) London (Hybrid Working) Permanent Full Time Grade 3 The CRM Services & Retention Executive role will look at how we drive comms activation across our CRM channels with an emphasis on services and customer & product retention. They’ll work closely with the CRM Manager to deliver highly personalised customer...


  • London, United Kingdom Cranberry Panda Full time

    Strategic Account Manager (Retention) - eCom Marketing Agency Strategic Account Manager (Retention) - eCom Marketing Agency 2950MH London (Hybrid) Permanent Post, Agency Side, Senior An exciting opportunity to join a scaling Retention Marketing Agency in London! They are a high-growth agency that works with an exciting portfolio of eCommerce brands...


  • London, United Kingdom Media IQ Recruitment Ltd Full time

    Client Retention Manager - leading business intelligence platform (renewals team) Contract Type Permanent Media IQ - GP76BI Client Retention Manager - leading business intelligence platform (corporate subscriptions - retention/renewals team) - £32.Do you have experience of growing the b2b subscription spend of key accounts? Want to...


  • London, United Kingdom Intuit Full time

    Company Overview Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find...


  • London, United Kingdom Media IQ Recruitment Ltd Full time

    Client Retention Manager - leading business intelligence platform (renewals team) Job Sector Subscriptions / SaaS Contract Type Permanent Location London Job Reference Media IQ - GP76BI Client Retention Manager - leading business intelligence platform (corporate subscriptions - retention/renewals team) - £32.5K basic salary...


  • London, United Kingdom NL Recruitment Full time

    Senior Direct Marketing Officer - Retention, joining an International Charity, based in Central London. Offering remote working, with ideally 1 day a week office based. - Are you an experienced Individual Giving, Direct Marketing, Direct Giving, Marketing Campaigns specialist, who has managed the delivery of multi-channel campaigns, and now ready for a new...


  • London, United Kingdom Audible Full time

    At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with...