Head of Growth

1 month ago

London, United Kingdom Gousto Full time

Company Description

Here at Gousto, we are on a mission to become the UK's favourite way to eat dinner

Whether it is creating diversity in our recipes or building new teams, we care about our people and the opportunities they have at Gousto.

We are committed to equality of opportunity across our organisation. At all levels we promote equality, ensuring our people are consistently treated in a fair and equal manner.

Go Gousto

**Job Description**:
Role: Head of Growth (Retention)

Location: London - we offer hybrid working, a mixture of home, office as well as remote.

Employment Type: Permanent, Full Time

Here at Gousto we have an incredibly exciting opportunity, for a Head of Growth (Retention) Reporting into the Acquisition and Retention Director, you and your team will be responsible for growing revenue from our existing customer base.

As the Head of Growth you will be drive the order frequency of our customers (help them make their Gousto box a weekly habit), preventing customers from leaving us, as well as lead our winback campaigns (help customers rediscover Gousto). Existing customers also form our biggest sales channel, so responsibility for our Refer-A-Friend marketing channel forms a key part of the role. Outside of marketing, you also have responsibility for our pricing and promotions strategy for existing customers.

This is an extremely high visibility commercial role, with a huge impact in driving business performance

If you are an experienced Commercial leader with a background in Retention, Pricing, CRM, Digital Product Development or Analytics, and want to work for a company that is fast becoming one of the most loved ways to eat dinner, this could be the perfect role for you

**Core Responsibilities**:

- ** Customer value management.** Identify and action areas to improve the profitability of our existing customer base; through incentivisation, digital & physical customer experience and communications
- ** Pricing & promotion optimisation. **Lead development & implementation of our pricing & promotion strategy
- ** Trading & forecast management.** Lead revenue forecasting from our existing customer base and own trading action plans
- ** CRM.**_ _Own our customer comms strategy - across platform, data infrastructure, creative, channel optimisation, engagement
- ** Digital Product. **As part of the Activate Tribe (a wider cross-functional team that include DP, Tech, UX/UI, DS, Analytics, Finance, Insights, Marketing) - work with Product Managers to define & execute against the most impactful opportunities to drive order frequency and prevent customer churn
- ** Team development.** Develop and grow a high-performing commercial & marketing team

**Qualifications**:
**Who you are**:

- Experienced commercial or trading leader, who has recently focused on Retention, Pricing, CRM, Digital Product Development or Analytics
- Extremely analytical; with strong numerical and financial modelling skills Comfortable working directly with data science and data analytics teams
- Structured problem solver, leveraging relevant data & analytics as needed
- Customer focused; understanding the value and impact of amazing communications and frictionless customer experiences
- Clear communicator; working brilliantly to get the most out of stakeholders in a variety of business functions (from operations to technology)
- An brilliant people leader - who can evidence that they have inspired, motivated and developed a high-performing team
- Action orientated. You love making things happen at pace, and have the skills to lead the way
- Curious and proactive - always looking to improve the status quo for our customers and the business

  • Head/Director of Growth

    17 hours ago

    London,, UK, United Kingdom Growth & Company Full time

    We’re hiring a Head/Director of Growth for a D2C fragrance marketplace, with big scaling ambitions.You’ll be: Able to work with a strong brand and beautiful product, making creative decisions that convert‍ A strong leader, someone who has an eye for strategic decisions and can develop them through to completion‍ Data and insight led. Highly numerate...

  • Head/Director of Growth

    3 hours ago

    London, United Kingdom Growth & Company Full time

    We’re hiring a Head/Director of Growth for a D2C fragrance marketplace, with big scaling ambitions.You’ll be: Able to work with a strong brand and beautiful product, making creative decisions that convert‍ A strong leader, someone who has an eye for strategic decisions and can develop them through to completion‍ Data and insight led. Highly numerate...

  • Head/Director of Growth

    20 hours ago

    London, United Kingdom Growth & Company Full time

    We’re hiring a Head/Director of Growth for a D2C fragrance marketplace, with big scaling ambitions.You’ll be: Able to work with a strong brand and beautiful product, making creative decisions that convert ‍ A strong leader, someone who has an eye for strategic decisions and can develop them through to completion ‍ Data and insight led. Highly...

  • Head of Ecommerce

    2 weeks ago

    London, United Kingdom Growth & Company Full time

    Job DescriptionWe’re hiring a Head of Ecommerce for a modern British ecommerce brand.Despite being a D2C household name, this business is growing fast with a lean team. They have experienced 50% growth (in revenue and headcount) over the last 2.5 years and are currently sitting at >£100M in YoY revenue.They are now on the lookout for an innovative Head of...

  • Head of Ecommerce

    1 week ago

    London, United Kingdom Growth & Company Full time

    We’re hiring a Head of Ecommerce for a modern British ecommerce brand.Scroll down for a complete overview of what this job will require Are you the right candidate for this opportunityDespite being a D2C household name, this business is growing fast with a lean team. They have experienced 50% growth (in revenue and headcount) over the last 2.5 years and...

  • Head of Ecommerce

    2 weeks ago

    London, United Kingdom Growth & Company Full time

    Job Description We’re hiring a Head of Ecommerce for a modern British ecommerce brand. Despite being a D2C household name, this business is growing fast with a lean team. They have experienced 50% growth (in revenue and headcount) over the last 2.5 years and are currently sitting at >£100M in YoY revenue. They are now on the lookout for an innovative...

  • Head of Ecommerce

    2 weeks ago

    London, United Kingdom Growth & Company Full time

    We’re hiring a Head of Ecommerce for a modern British ecommerce brand. Despite being a D2C household name, this business is growing fast with a lean team. They have experienced 50% growth (in revenue and headcount) over the last 2.5 years and are currently sitting at >£100M in YoY revenue. They are now on the lookout for an innovative Head of...

  • Head of Ecommerce

    2 weeks ago

    London, United Kingdom Growth & Company Full time

    We’re hiring a Head of Ecommerce for a modern British ecommerce brand. Despite being a D2C household name, this business is growing fast with a lean team. They have experienced 50% growth (in revenue and headcount) over the last 2.5 years and are currently sitting at >£100M in YoY revenue. They are now on the lookout for an innovative Head of...

  • Head of Ecommerce

    2 weeks ago

    London, United Kingdom Growth & Company Full time

    We’re hiring a Head of Ecommerce for a modern British ecommerce brand.Despite being a D2C household name, this business is growing fast with a lean team. They have experienced 50% growth (in revenue and headcount) over the last 2.5 years and are currently sitting at >£100M in YoY revenue.They are now on the lookout for an innovative Head of Ecommerce....

  • Head of Growth

    4 weeks ago

    London, United Kingdom nPlan Full time

    **Head of Growth** **London** **Full-time** **£90k-£120k (depending on experience) plus equity package** We are looking for a Head of Growth to join our team in London. **Summary** - You will be responsible for driving customer acquisition and revenue growth across our target sectors. - You will sit in our Senior Leadership Team and report directly to...

  • Head of Growth

    3 days ago

    London, United Kingdom Homerun B.V. Full time

    We are seeking a highly skilled and experienced individual to join our team as Head of Growth. About Sidekick At Sidekick Money, we’re a customer-focused startup embarking on a bold mission to unlock products and financial services typically reserved for the 1%. Our recently introduced MVP for actively managed investments is gaining an enthusiastic...

  • Head of Growth

    1 month ago

    London, United Kingdom Homerun B.V. Full time

    We are seeking a highly skilled and experienced individual to join our team as Head of Growth. About Sidekick At Sidekick Money, we’re a customer-focused startup embarking on a bold mission to unlock products and financial services typically reserved for the 1%. Our recently introduced MVP for actively managed investments is gaining an enthusiastic...

  • Head of Growth

    1 week ago

    London, United Kingdom Homerun B.V. Full time

    We are seeking a highly skilled and experienced individual to join our team as Head of Growth. About Sidekick At Sidekick Money, we’re a customer-focused startup embarking on a bold mission to unlock products and financial services typically reserved for the 1%. Our recently introduced MVP for actively managed investments is gaining an enthusiastic...

  • Head of Ecommerce

    2 weeks ago

    London Area, United Kingdom Growth & Company Full time

    We’re hiring a Head of Ecommerce for a modern British ecommerce brand.Despite being a D2C household name, this business is growing fast with a lean team. They have experienced 50% growth (in revenue and headcount) over the last 2.5 years and are currently sitting at >£100M in YoY revenue.They are now on the lookout for an innovative Head of Ecommerce....

  • Head of Ecommerce

    2 weeks ago

    London Area, United Kingdom Growth & Company Full time

    We’re hiring a Head of Ecommerce for a modern British ecommerce brand.Despite being a D2C household name, this business is growing fast with a lean team. They have experienced 50% growth (in revenue and headcount) over the last 2.5 years and are currently sitting at >£100M in YoY revenue.They are now on the lookout for an innovative Head of Ecommerce....

  • Head of Ecommerce

    2 weeks ago

    London Area, United Kingdom Growth & Company Full time

    We’re hiring a Head of Ecommerce for a modern British ecommerce brand. Despite being a D2C household name, this business is growing fast with a lean team. They have experienced 50% growth (in revenue and headcount) over the last 2.5 years and are currently sitting at >£100M in YoY revenue. They are now on the lookout for an innovative Head of Ecommerce....

  • Head of Growth

    2 weeks ago

    London, Greater London, United Kingdom SIA xpate Full time

    At xpate, we're pioneering the transformation of cross-border payment processes through our innovative platform. As we push forward and disrupt the market, we're looking for a Head of Growth to lead our strategic expansion efforts.This role presents an opportunity to significantly impact a leading fintech company at the cutting edge of payment solutions.Role...

  • Head of Growth

    4 days ago

    London, United Kingdom Storm2 Full time

    Role: Head of GrowthNot sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.Industry: B2C Wallet/Digital bankingLocation: London, HybridStorm2 are partnered with a VC backed B2C wallet/digital banking platform with huge potential. My client are looking for an...

  • Head of Growth

    2 days ago

    London, United Kingdom Storm2 Full time

    Job Description Role: Head of Growth Industry: B2C Wallet/Digital banking Location: London, Hybrid Storm2 are partnered with a VC backed B2C wallet/digital banking platform with huge potential. My client are looking for an experienced growth marketer ready to take on the essential role of building out a world class marketing function. The position is...

  • Head of Growth

    1 day ago

    London, United Kingdom Storm2 Full time

    Role: Head of Growth Industry: B2C Wallet/Digital banking Location: London, Hybrid Storm2 are partnered with a VC backed B2C wallet/digital banking platform with huge potential. My client are looking for an experienced growth marketer ready to take on the essential role of building out a world class marketing function. The position is for an...