Document Production Workflow Coordinator

2 months ago

Leeds, United Kingdom Williams Lea Limited Full time

Document Production Workflow Coordinator

Salary: £29,000 per annum plus 20% shift allowance (total £34,800)

Location: Leeds, LS10 1AB

Contract: Permanent, Full Time

Hours/shifts: 40 hours per week, Friday-Monday, 5am until 4pm with 1 hour break

Work model: Fully on site

Williams Lea seeks a Document Production Workflow Coordinator to join our team

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role 

The Document Production Workflow Coordinator is an experienced position delivering exceptional customer service to our clients by providing timely and accurate document production of an intermediate to advanced level. Advanced ability to assess documents, a technical eye to detect and ensure proper corrections (proofing, edits, conversions, formatting, creation, comparisons, etc.) for requesters.

The position requires advanced software aptitude in those programs used for document production, as well as speed and accuracy in a high-volume, high-pressure production environment. The Document Production Workflow Coordinator may be required to train team members and is also responsible for the day-to-day coordination of workflow within a shift or site.

Key responsibilities 

Intake work requests from the client, including clarification of job instructions and negotiation of deadlines with the requester. Prioritise work requests across the team and coordinate/balance multiple projects based on experience and following established guidelines, especially when working with escalated deadlines or issues.  Act as a leading definitive resource for all questions relating to document production, proofreading and quality assurance by the team.  Identify and correct errors in complex business documents to ensure quality of the product being returned to requesters. Delivering an exceptional electronic and hard copy file management service Return or add documents to existing client files Work with the practice management system to log and record documents Handle and administer closed files as requested Filing and file housekeeping Understanding and processing of principle documents Maintain all filing and work areas in a tidy and orderly manner Prioritise jobs and run them to meet customer requirements and deadlines Ensure that job requests are tracked on system properly before beginning new request Understand and comply with Practice Support corporate standards. Constantly seek ways to improve operations and suggest and implement approved ideas Extensive computer and data related tasks Usage of internal and external portals/systems Deal with any customer enquires in a prompt and efficient manner Accept requests for work, notifying customers of estimated completion time as appropriate and in line with service level agreements Communicate with customers on job or deadlines issues

Personal attributes 

Proofreading experience preferably in a legal environment preferred  Intermediate knowledge of MS Word, Excel, and PowerPoint desired  Knowledge of a legal timekeeping or job tracking system is preferred  Ability to work in a fast-paced, team environment  Strong attention to detail with emphasis on accuracy and quality  Ability to prioritize work to balance multiple projects and deadlines  Must have good organizational skills  Ability to handle sensitive and/or confidential documents and information  Ability to work both independently and collaboratively as part of a team  Excellent verbal and written communication skills.  Ability to communicate professionally both verbally and in writing  Must be self-motivated with a positive attitude 

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

25 days holiday, plus bank holidays Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances. Life Assurance Private Medical Insurance Dental Insurance Health Assessments Cycle-to-work scheme Discounted gym memberships Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at (we do not accept applications to this email address).

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