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Digital Product Manager

3 months ago

Burgess Hill, United Kingdom American Express Full time

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Global Accounts Receivables team ispart of the Enterprise Platforms Centre of Excellence (COE).The team plays a key role in the development of New Card Products, Benefit Programs, Lending and Commerce initiatives that help grow revenue, deepen customer engagement, and increase card member value. The team drives the development of products and software that deliver on business growth while increasing speed to market, enhancing customer experience, and building out our global next generation cloud based microservices platform for Accounts Receivable. 

We are seeking a highly skilled Product Manager to lead the development and operational execution of our value-stream. This role is pivotal in driving the strategic direction, design, and implementation of our lending solutions, ensuring they meet the evolving needs of our customers while contributing to the financial health and growth of our organization. The ideal candidate will be a strategic thinker, curious, with a proven track record in product management, and possess the leadership skills to inspire change and innovation within the product organization.

How will you make an impact in this role?

Product Roadmap and Backlog Collaboration: Develop and maintain the product roadmap and backlog with our partners, ensuring alignment with business goals and customer needs. Product execution: Lead the discovery, prioritisation and execution on large cross-team initiatives to deliver against OKRs. Discovery Workshops: Facilitate discovery workshops with cross-functional teams to identify opportunities, validate ideas, and define product strategies. Product Requirement Documents (PRDs): Lead the creation of comprehensive PRDs, detailing functional and non-functional requirements. Operational Model Change: Spearhead operational model changes to enhance efficiency and effectiveness in product delivery and customer satisfaction. Team Leadership: Act as a mentor and leader within the product organization, fostering a culture of innovation, collaboration, and continuous improvement.

Minimum Qualifications

Experience within Credit, Lending, Payment Products or Accounting platforms. Significant experience in Software Product Management. University Degree required or comparable experience in computer science, engineering, or a related technical discipline. A good balance of technical knowledge and business acumen. Problem solving, organizational and analytical skills. Quick learner and driven to learn new functionality. Ability to decompose abstract information into meaningful and detailed business features. Ability to separate technology requirements and constraints from core business value. Enthusiasm and passion for great products and services and an ability to articulate product vision and functionality. Team skills, including ability to establish and maintain effective working relationships with all levels within organization. Strong written & verbal communication. Ability to manage scope against team capacity and priorities and complete tasks.  UX skills and experience of conducting user interviews preferred. Experience implementing organisational change to be product led preferred.

Preferred Qualifications

Experience in Fintech: Some experience in product management within the fintech industry is preferred. Strategic Thinking: Ability to think strategically and translate business goals into actionable product strategies. Operational Excellence: Demonstrated experience leading operational changes and improvements in product development processes. Strong Leadership: Proven leadership skills with the ability to inspire and drive change within a product organization. Collaborative Mindset: Strong collaboration skills with experience working in cross-functional teams and facilitating workshops. Customer-Centric: Deep understanding of customer needs and the ability to translate those needs into product features and improvements. Communication Skills: Excellent communication and presentation skills, with the ability to articulate complex ideas clearly and persuasively to diverse audiences. Analytical Skills: Strong analytical and problem-solving skills, with the ability to use data to inform decisions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.