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Senior Manager

2 months ago

Burgess Hill, United Kingdom AMEX Full time

You Lead the Way. Weve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

About the Business to Business (B2B) Solutions team within Global Commercial Services (GCS)

American Express is embarking on a bold digital agenda to transform commercial payments. The mission of the Business to Business (B2B) Solutions team within Global Commercial Services (GCS) is to deliver innovative, digital solutions that will make payment services more accessible, integrated and flexible for businesses around the world. We are looking for passionate, driven people who want to join a high energy team and to be part of a digital innovation journey that aims to reinvent a traditional marketplace.

About The Role

The Senior Manager of Product Development for Supplier Experience will be responsible for owning and growing the strategy and backlog for the way that American Express leverages existing products and tech capabilities to create value for B2B Payment recipients (Suppliers), and uncover opportunities for new automation and capabilities amongst existing processes.

This role will serve as a steward of the voice of the customer in planning the product roadmap, defining requirements and planning out phased delivery milestones, in partnership with teams across Technology, User Experience Design / Research, Merchant Services, Risk and Compliance

Key Responsibilities

Understand product lifecycles and identify key areas of opportunity to:Inject value for Suppliers within new and existing product designsDrive consistent and digital self-serve touchpoints Collaborate with Product Management to understand strategic vision for product growth, identify objectives and key results, and define critical metrics to measure success Analyze the end-to-end customer journey to identify gaps in available services and data availability, and recognize similarities in experiences across product lines Identify and define requirements and capabilities Partner with PO's or act in a PO capacity with a scrum team, when necessary, to drive tech delivery Project management define who is responsible for what as part of project planning, and establish governance to support the capabilities Partner with Technologies to identify high level architecture and design for an optimal solution based on the business goals Get into the details Create thorough documentation, translate business requirements into technology delivery, and get creative Recommend opportunities to build, bring in external partners or partner across internal teams to accelerate delivery of key business goals. Create product development roadmaps and align with multiple partners on key milestones Create and deliver executive level communications, updates, and reporting to key partners Working with teams based in US, UK, India and Israel timezones

Requirements & Qualifications

5+ years experience working with digital products, with a track record of delivering results A bias for action, gets stuff done Business process background and technical proficiency; ability to balance and bridge technology and business needs Great at project management and problem solving - having a plan B, C, D, etc when plan A goes sideways Ability to communicate clearly and concisely in both written and verbal form to different audiences Positive, flexible and proactive - Proven ability to adjust quickly to shifting priorities, support multiple workstreams at once, and manage through ambiguity and rapid change Experience with project-based Business Consulting a plus New product development, product management or product owner experience Bachelors Degree or equivalent experience

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.