Guest Communication Supervisor

5 months ago

London, United Kingdom The Peninsula London Full time

The Peninsula London is seeking to hire a Guest Communications Supervisor to join the Team. Together with the Guest Communications Manager and Senior Guest Communication Supervisors, this role will play a key part in providing leadership, direction and support to our Guest Communications Executives, and develop a highly motivated team who can deliver high standards of service with a commercial mindset. The Guest Communications Team will be responsible for all communications with guests, including Rooms & F&B reservations, Room Service Orders and Spa.

An exceptional opportunity to join our high-profile flagship hotel in London

Market-leading remuneration, service charge, and attractive benefits

Join our award-winning group, working alongside a highly experienced team

Key accountabilities

Exceed guest expectations with service, in keeping with the Peninsula Service Principles, focusing on the core principles. Look for improvement for better service standards with a general theme of anticipating the guests' needs. Intricate knowledge of Rooms configuration/features and of the culinary offerings, with robust revenue generating strategies and initiatives to maximize both Rooms and F&B sales and revenues. 

General requirements

Minimum 1-year experience in a similar role within Front Office or Reservations in a Luxury Hotel environment with similar standards and expectations.  Thorough knowledge of customer service needs and techniques, office management and good working knowledge of yielding strategies. Excellent time management, organisational skills, highly adaptable with a focus on problem solving, naturally positive. Fluent English communication proficiency. Expertise in a second language would be desirable. Ensure that the team is building the foundation – understanding the guest (while respecting their privacy) and knowing the guest in a truly personalized way. Hire, develop, motivate, supervise, and performance manage department colleagues in maintaining a culture in compliance with mission, vision, values and core principles HSH. 

This position requires the fulfilment of night shift duties based on the operational needs of the business. The ability and willingness to work during these hours is a necessary condition of employment.

At the Peninsula London, we look after:

Your financial wellbeing:

Excellent salary package  Generous service charge distributed equitably to all colleagues Life Insurance Enhanced company contribution on pension plan

Your medical care:

Medical cash plans including optical and dental coverage Enhanced maternity and paternity leave plan

Your daily health routine:

State of the art heart of house facilities including a gym, fitness classes, relaxation room, contemplation room and nursing mothers’ room Colleague restaurant with healthy and balanced 24/7 food offerings On-site occupational health and safety nurse and wellbeing education sessions

Other perks:

High street and online shopping discounts Rewards and recognition initiatives Dry cleaning for uniforms and work attire

We are delighted to receive your CV and will liaise with suitable candidates directly.

Ideally situated in the heart of Belgravia, with views over Hyde Park Corner and Wellington Arch, The Peninsula London occupies one of the city’s most prestigious addresses. The newly built hotel, impeccably designed to harmonise with surrounding heritage buildings is just moments away from the city’s most iconic attractions, including Three Royal Parks, Buckingham Palace, Harrods, and Big Ben. Its 190 light-filled guest rooms and suites have been exquisitely designed by Peter Marino; its gathering spaces include several world-class restaurants and bars, including Brooklands helmed by Michelin-starred Chef Director Claude Bosi; the idyllic Peninsula Spa, and a luxury retail arcade.

  • Switchboard Supervisor

    6 months ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the...

  • Switchboard Guest Service Line Supervisor

    6 months ago

    London, United Kingdom Guest Experience Full time

    **_“The world is yours with Meliá”_** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About ME London Hotel, WC2R 1HA** ME by Meliá...

  • Strategic Guest Experience Manager

    4 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    **Job Summary:**Rapport Guest Services is seeking a skilled Deputy Guest Services Manager to lead our Ambassador team in delivering exceptional guest experiences.As a Deputy Guest Services Manager, you will be responsible for creating a thriving workplace and ensuring your team is satisfied in their job and work environment. You will act as a role model by...

  • Switchboard Supervisor

    6 months ago

    London, United Kingdom Guest Experience Full time

    **“The world is yours with Meliá”** Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. **About ME London Hotel, WC2R 1HA** ME by Meliá is...

  • Supervisor of Guest Experience

    5 days ago

    London, Greater London, United Kingdom Ennismore Full time

    About the RoleWe are looking for a highly motivated and organized individual to fill the role of Supervisor of Guest Experience at The Hoxton Shepherd's Bush. As a supervisor, you will play a crucial role in ensuring that our guests receive exceptional service and have a memorable stay.Key Responsibilities:Oversee the daily operations of our front office,...

  • Guest Service Supervisor

    7 months ago

    London, United Kingdom Park Plaza Full time

    **Department**: Front Office **Job Level**:Team Leader **Job Type**:Full Time **Hours per week**:40 **Job Reference**:REQ11251 **Date Posted**:5 June **Salary**:12.42 £ plus service charge At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our** Guest Services Supervisor,** you are the...

  • Guest Experience Supervisor

    6 months ago

    London, United Kingdom Hyatt Corporation Full time

    Guest Experience Supervisor Park Hyatt Park Hyatt London River Thames GB - ENG - LondonGuest Service OperationsEntry Level ManagerFull-timeReq ID: LON005977Local Summary Guest Experience Supervisor About Park Hyatt London River Thames  Opening 2024, Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two...

  • Guest Experience Supervisor

    7 days ago

    London, United Kingdom Melia White House Hotel Full time

    The world is yours with Meli Discover a boundless path at Meli, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global familySalary up to £28,780+ Service Charge and Additional benefits belowGuest Experience Supervisor/Guest Service...

  • Guest Experience Supervisor

    6 months ago

    London, United Kingdom Marriott International, Inc Full time

    **Job Number** 24040134 **Job Category** Rooms & Guest Services Operations **Location** The London EDITION, 10 Berners Street, London, England, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The London EDITION is looking for its next Guest Experience Supervisor! Would you...

  • Guest Services Supervisor

    2 weeks ago

    London, Greater London, United Kingdom COMO The Halkin Full time

    About the Job:We are seeking a highly motivated and experienced Guest Services Supervisor to join our Front Office team at COMO The Halkin. As a key member of the team, you will play a vital role in ensuring the smooth operation of the hotel.Key Responsibilities:Reporting to the Front Office Manager, you will be responsible for overseeing the day-to-day...

  • Guest Relations Supervisor

    6 months ago

    London, United Kingdom Marriott International, Inc Full time

    **Job Number** 24029991 **Job Category** Rooms & Guest Services Operations **Location** The London EDITION, 10 Berners Street, London, England, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The London EDITION is looking for its next Guest Relations Supervisor! Would you...

  • Guest Experience Supervisor

    3 weeks ago

    London, United Kingdom Park Hyatt London River Thames Full time

    Guest ExperienceSupervisorAbout Park Hyatt London River ThamesOpening 2024, Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad...

  • Guest Experience Supervisor

    7 months ago

    London, United Kingdom The Ned Full time

    **Guest Experience Supervisor**: Going above and beyond for our guests is our Guest Experience team. Going the extra mile to make our guests stay extra special, our Guest Experience team are always on hand to assist. If you are passionate about hospitality and have experience working in the Front Office of a high-volume hotel environment, then we want to...

  • Guest Experience Supervisor

    6 months ago

    London, United Kingdom art’otel Full time

    **Department**: Front Office **Job Level**:Team Leader **Job Type**:Full Time **Hours per week**:40 **Job Reference**:REQ11350 **Date Posted**:18 June **Salary**:£ 14.04 **Guest Experience Supervisor** We are recruiting for a **Guest Experience Supervisor** for one of the coolest newly opened hotel in Hoxton! Long revered as London’s effortlessly...

  • Guest Experience Supervisor

    6 months ago

    London, United Kingdom art’otel Full time

    **Department**: Front Office **Job Level**:Team Leader **Job Type**:Full Time **Hours per week**:40 **Job Reference**:REQ11113 **Date Posted**:16 May **Salary**:14.04£plus incentive (10% of room upgrade, £1 per breakfast voucher and £2 per restaurant voucher) **Guest Experience Supervisor** We are recruiting for a Guest Experience Supervisor for...

  • Guest Experience Supervisor

    7 months ago

    London, United Kingdom Marriott International, Inc Full time

    **Job Number** 24046749 **Job Category** Rooms & Guest Services Operations **Location** London Marriott Hotel Canary Wharf, 22 Hertsmere Road, London, England, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **We are hiring for a Guest Experience Supervisor** **Your new...

  • Guest Experience Supervisor

    6 months ago

    London, United Kingdom Merlin Entertainments Group Full time

    **Guest Experience Supervisor** The London Eye London, GREATER LONDON, SE1 7PB United Kingdom Are you craving a new challenge, where you get to champion one of the best-known attractions in the world? We are looking for a Guest Experience Supervisor to step on and join the ride of working for the London Eye. Why not come and work at our attraction that...

  • Guest Relations Supervisor

    6 months ago

    London, United Kingdom Rosewood Hotel Group Full time

    **General Information**: - Country/Region- United Kingdom- Province/City- London- Location- Rosewood London- Department- Rooms - Front Office- Job Type- Full-time Permanent**Role** We are currently looking for a **Guest Relations Supervisor** to join our **Guest Relations team** at Rosewood London. Our Guest Relations Supervisor is entrusted to supervise...

  • Cleanliness and Guest Experience Supervisor

    3 weeks ago

    London, Greater London, United Kingdom Hyatt Corporation Full time

    Cleanliness and Guest Experience SupervisorWe are looking for a dedicated Cleanliness and Guest Experience Supervisor to oversee the cleanliness and maintenance of our rooms and public areas. As part of our housekeeping team, you will play a vital role in ensuring that our guests have an exceptional stay with us.Your responsibilities will include supervising...

  • Guest Experience Supervisor

    3 weeks ago

    South West London, United Kingdom Park Hyatt London River Thames Full time

    Guest ExperienceSupervisorWant to apply Read all the information about this position below, then hit the apply button.About Park Hyatt London River ThamesOpening 2024, Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie...