Guest Experience Supervisor

6 months ago

London, United Kingdom art’otel Full time

**Department**: Front Office

**Job Level**:Team Leader

**Job Type**:Full Time

**Hours per week**:40

**Job Reference**:REQ11113

**Date Posted**:16 May

**Salary**:14.04£plus incentive (10% of room upgrade, £1 per breakfast voucher and £2 per restaurant voucher)

**Guest Experience Supervisor**

We are recruiting for a Guest Experience Supervisor for one of the coolest newly opened hotel in Hoxton Long revered as London’s effortlessly cool cultural core, Hoxton’s hip new resident has hit the scene. The 26-floor art’otel Hoxton promises a dazzling skyline view, ample gallery space, plus two Banksy originals preserved and on public display. With 357 guest rooms and suites, a lounge, gym and two destination restaurants.

As our **Guest Experience Supervisor **, you will receive:

- ** Salary: £14.04 per hour plus Incentive**:

- Heavily discounted hotel rates (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Start with 30 days of holiday per year - including bank holidays, increasing with years of service
- Two free meals per day
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme - up to £750
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- 24/7 employee assistance programme
- Rota given 2 weeks in advance
- Departmental productivity & service incentive scheme
- Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform
- Annual Staff parties and events
- Company pension plan & award-winning training

**As a Master of your Craft, you will**
- Inspire others: you lead by example, enthusing your team by sharing your passion for outstanding customer service.
- Empower the Guest Experience team by providing an inspiring service culture through briefings, team meetings, and coaching.
- Manage and develop your team by leading by example.
- Have a good knowledge of the Hoxton/Shoreditch area.
- Create opportunities to go above and beyond for our guest and make their stay memorable
- Have full operational knowledge of all procedures, with a strong working knowledge of Opera

If you share a passion for art, culture, and hospitality, art’otel is where people’s talents will feel at home. We aim to inspire guests to be creative and discover the arts; by dazzling them with sensational service by enriching their knowledge; and by encouraging their passion for art and appetite for the finer things in life.

**be bold. be creative. be original.

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