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Senior Patient Safety and Assurance Officer
2 months ago
Job summary
An exciting opportunity has arisen for a dynamic, innovative and highly motivated individual to join the Quality Assurance and Safety Team as a Senior Patient Safety and Assurance Officer to support the Health Board in focusing on incident management and assurance activities. The key purpose of the role is to support clinical services with incident investigation and management, as well as investigating a caseload of incidents, in an independent professional manner.
Main duties of the job
The post holder will work with the Assistant Patient Safety and Assurance Manager to support , via a business partner model, specific clinical services incident investigation processes and inspection and quality assurance activities. To achieve this, the post holder will lead on delivering against a range of objectives, which will include but are not limited to:
-day-to-day oversight of incidents raised in the Health Board-identification of incidents requiring escalation / scrutiny-managing a caseload of investigations efficiently and effectively for learning-provision of advice and support to colleagues on areas within their remit-line management of a small team of Patient Safety Officers-delivery of Investigation Training to Health Board staff
The ideal post holder will be experienced in the use of Datix systems. A detailed knowledge of Putting Things Right processes would be an advantage.
They will ideally have been involved in NHS quality & safety work, with an in depth understanding of areas such as concerns reporting and investigation management.
About us
Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 12,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services for around 384,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:
Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest;
Seven community hospitals: Amman Valley and Llandovery in Carmarthenshire; Tregaron, Aberaeron and Cardigan in Ceredigion; and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire;
47 general practices (6 of which are managed practices), 45 dental practices (including 4 orthodontic), 96 community pharmacies, 44 general ophthalmic practices (43 providing Eye Health Examination Wales and 34 low vision services) and 17 domiciliary only providers and 11 health centres;
Numerous locations providing mental health and learning disabilities services;
Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on
Person Specification
Qualifications and Knowledge
Essential
Educated to diploma/degree level or equivalent experience Clinical background or healthcare management qualification or equivalent experience to postgraduate diploma level Evidence of continuing Professional development Knowledge of the NHS Putting Things Right Guidance / Duty of Quality and Duty of Candour Health Board Risk Management Procedures, Legal procedures, Complaints procedures Good knowledge of medical terminology and concepts Knowledge of change management principles Knowledge of the patient information system Working knowledge of the risk management system DATIX
Desirable
ECDL qualification Training qualification Silver IQT Knowledge of Root Cause Analysis Tools and Proportionate Investigations for investigation of concerns Knowledge and experience of the AMAT system
Experience
Essential
Significant experience of working in the NHS in a relevant environment Experience of undertaking investigations and / or researching / providing information / advice to patients and / or the public in a healthcare environment Experience of analysing problems and providing solutions Experience of using a database and making judgements about the data entered Experience of involvement in developing a service or process Experience of working with senior clinicians/service providers and challenging them where appropriate
Desirable
Experience of dealing with distressed angry/unhappy service users Experience of analytical skills
Language Skills
Desirable
welsh speaker (Level 1)