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Operations Manager
3 months ago
Location: [Specify Location]
Department: Facilities / Operations Manger
Reports To: Managing Director
Position Type: Full-Time / Permanent
Job Summary:
The Cleaning Operations Manager will be responsible for overseeing the daily operations of the cleaning in all our business operations. We provide cleaning, caretaking and Site Management to both the private and public sector, ensuring all cleaning activities are carried out efficiently and to the highest standards. The role involves managing a team of cleaning staff, coordinating schedules, maintaining supplies, and ensuring compliance with health and safety regulations. The Cleaning Operations Manager will also be responsible for customer satisfaction, managing budgets, and driving continuous improvement in cleaning processes.
Team Management:
- Recruit, train, and supervise cleaning staff, ensuring they are equipped with the necessary skills and tools to perform their duties effectively.
- Develop and manage staff schedules, ensuring adequate coverage for all shifts and locations.
- Conduct regular performance reviews and provide ongoing coaching and support to team members.
- Handle employee relations issues, including disciplinary actions when necessary.
- Recruit, train, and supervise cleaning staff, ensuring they are equipped with the necessary skills and tools to perform their duties effectively.
Operations Management:
- Oversee the daily cleaning operations, ensuring all areas meet company and client standards.
- Develop and implement cleaning protocols, schedules, and procedures to ensure efficiency and effectiveness.
- Monitor the quality of cleaning services through regular inspections and audits, taking corrective actions as needed.
- Coordinate with other departments to ensure seamless operations and address any issues that arise.
- Oversee the daily cleaning operations, ensuring all areas meet company and client standards.
Client and Customer Relations:
- Act as the primary point of contact for clients regarding cleaning services, ensuring their needs are met and issues are promptly addressed.
- Build and maintain strong relationships with clients, regularly soliciting feedback to improve service quality.
- Handle customer complaints and service recovery in a timely and professional manner.
- Act as the primary point of contact for clients regarding cleaning services, ensuring their needs are met and issues are promptly addressed.
Health and Safety Compliance:
- Ensure all cleaning operations comply with health and safety regulations and company policies.
- Conduct regular safety audits and implement corrective measures as needed.
- Provide ongoing training to staff on safety procedures, the use of cleaning equipment, and hazardous materials handling.
- Ensure all cleaning operations comply with health and safety regulations and company policies.
Budget and Inventory Management:
- Develop and manage the cleaning department budget, controlling costs while maintaining service quality.
- Monitor and manage inventory levels of cleaning supplies, ensuring timely ordering and stock management.
- Identify opportunities for cost savings and process improvements without compromising service quality.
- Develop and manage the cleaning department budget, controlling costs while maintaining service quality.
Reporting and Documentation:
- Prepare regular reports on cleaning operations, including staff performance, customer satisfaction, and budget adherence.
- Maintain accurate records of cleaning schedules, staff assignments, and inventory levels.
- Ensure all incidents, accidents, and near misses are documented and reported in line with company procedures.
- Prepare regular reports on cleaning operations, including staff performance, customer satisfaction, and budget adherence.
Continuous Improvement:
- Identify and implement opportunities to improve cleaning processes, efficiency, and service quality.
- Stay updated with industry trends and best practices, integrating relevant advancements into operations.
- Lead or participate in special projects aimed at enhancing the overall effectiveness of cleaning operations.
- Identify and implement opportunities to improve cleaning processes, efficiency, and service quality.
- Primarily office-based with regular visits to cleaning sites.
- May require evening or weekend work depending on operational needs.
RequirementsQualifications:
Education:
- High school diploma or equivalent required; a degree in Business Management, Facilities Management, or a related field is preferred.
- High school diploma or equivalent required; a degree in Business Management, Facilities Management, or a related field is preferred.
Experience:
- Minimum of 5 years of experience in cleaning or facilities management, with at least 2 years in a supervisory or managerial role.
- Experience managing a diverse team and working in a customer-focused environment.
- Minimum of 5 years of experience in cleaning or facilities management, with at least 2 years in a supervisory or managerial role.
Skills:
- Strong leadership and team management skills.
- Excellent organizational and time management abilities.
- Strong problem-solving skills and attention to detail.
- Proficiency in Microsoft Office Suite and experience with scheduling and inventory management software.
- Excellent communication and interpersonal skills.
- Strong leadership and team management skills.
Certifications:
- Relevant certifications in cleaning, facilities management, or health and safety
- Relevant certifications in cleaning, facilities management, or health and safety
BenefitsSalary:
- £33,000.00 + Bonuses of £4,000 when targets are met
- Mileage Allowances
