Senior Emergency Services Clerk

1 month ago


Croydon, United Kingdom Croydon Health Services NHS Trust Full time

Job summary

Emergency Services Clerk

(Band 3)

We have an exciting vacancy to work in our busy Emergency Department.

To work in accordance with the Trust's Values to consistently demonstrate the behaviours required. The postholder is required to carry out his/her role in accordance with the organisation values, standards and behaviours, in a Professional, Compassionate, Respectful and Safe way. To ensure that Croydon Health Services Trust's policies and procedures are adhered to. To have responsibility for the Health, Safety and Welfare of self and others and to comply at all times with the requirements of the Health and Safety Regulations and the Trust's Health and Safety policies and procedures. To ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity in accordance with the provisions of the Data Protection Act and its amendments. To work in accordance with the Trust's policies to eliminate unlawful discrimination and promote equality and diversity in the workplace. To positively promote at all times equality of opportunity in service delivery and employment in accordance with Trust policies, regardless of age, disability, race, nationality, ethnic or national origin, gender, religion, belief, sexual orientation or domestic circumstances.

Please note the job will close once sufficient applications have been received.

Interview Date: TBC

Main duties of the job

Responsible for the computerised data entry of all information onto relevant systems on behalf of the Clinical Business Unit (CBU). As part of the Emergency Services Team, deliver a high standard of service to those patients attending all the clinical areas within the CBU. To work as partof the multi-disciplinary team to enable necessary information to be collated. To be responsible for Emergency care notes in accordance with local policies and procedures, the Data Protection Act and to ensure confidentiality at all times.

Key working relationships: All staff within the multi-disciplinary team and all departments Trust wide as appropriate to the care of patients.

Role of the Department: Unscheduled and Emergency Care and on occasion Training.

JOB SUMMARY

To support the emergency team to provide effective, efficient service to patients that meets national targets for delivery. Follow all patient journeys ensuring that they are seen in a timely manner and escalate any deviations.

About us

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our main hospital site, Croydon University Hospital is one of the busiest in London. We're also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people's homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children's Hospital at Home cares for children with long-term conditions without them having to come to hospital.

Across the NHS everyone is working hard to meet growing demand and we're no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.

Job description

Job responsibilities

***Please see the attached supporting document which contains more information about the role in the job description and person specification***

Person Specification

Experience and knowledge

Essential

Knowledge of customer service Experience of working with the Public Willing to undertake in-house training

Desirable

NHS experience Previous receptionist experience

Skills and Abilities

Essential

Good communication and interpersonal skills Ability to work as part of a team Ability to cope under pressure Organised/methodical Awareness of patient confidentiality Basic IT skills

Desirable

Knowledge of email and intranet usage Evidence of undertaking further administrative training

Education and Qualifications

Essential

English and Maths GCSE A-C or equivalent Able to demonstrate literacy and numeracy

Desirable

Medical and general secretarial qualifications

Personal Attributes

Essential

Friendly Flexible Confident Experience of dealing with challenging situations

Desirable

Professional experience

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