Patient Pathway Coordinator
3 weeks ago
Job summary
An exciting opportunity has arisen to join our Inherited Cardiac Conditions team as aBand 4 Patient Pathway Coordinatorworking within the Cardiology Servicein theCardiovascularDirectorate.
This is a fixed term position for 18 months, with a view to extension if further funding is secured. It will be based at Guy's and St Thomas' but will also require some working for Kings College Hospital, although this can be done remotely.
The role will be pivotal on supporting the regional roll out of the sudden cardiac death programme and developing the introduction of the Phenotips system within the ICC Service. This is a new initiative and the successful candidate will be working closely with a range of clinical and managerial staff.
Main duties of the job
The Patient Pathway Coordinator will report directly to the Assistant Service Manager for Cardiology. They will be expected to work autonomously but under direction. The role is key to delivering an effective service to families bereaved through sudden cardiac death (SCD) and survivors of cardiac arrest (SCA). The postholder will need to liaise closely with both the ICC staff and the clinical genetics team to ensure seamless care and support for these individuals and their families.
This role provides efficient and high quality secretarial and administrative support to ICC consultants and nurses, clinical geneticists, genetic counsellors and their teams, working in close co-operation with staff and other health professionals. The post-holder will be pivotal in the implementation of the Phenotips system for recording patient's family history.
The post holder will also be responsible for the timely cancellation of clinics and where required co-ordinating the arrangements for replacement and adhoc clinics.
The post holder will also be involved coordination of the Cardiovascular genetics multi-disciplinary meetings through close working with the Clinical Genetics department and Cardiac Genetics team
They will support the regional roll out of the sudden cardiac death programme including organising and minuting quarterly meetings of the regional team.
The post holder will ensure that patient care and access is in carried out in accordance with the access policy.
About us
Our cardiology department provides a full range of services for inpatients and outpatients. We pride ourselves on the quality of these services, and we are recognised as a world leader in the development and application of innovative treatments for heart services we offer are delivered by expert cardiologists using state of the art facilities.
Job description
Job responsibilities
For full details of the role, please look at the Job Description and Person Specification attachments.
Person Specification
Qualifications/ Education
Essential
Good general education with English and Maths to GCSE standard or equivalent Educated to diploma level or NVQ 3, City and Guilds certificate level in business administration or equivalent Evidence of some formal further training in short courses, experience of a range of admin practices and with significant experience of hospital administration
Desirable
IT package qualification/training, European Computer Driving Licence (ECDL) Customer services qualification/training
Previous experience
Essential
Significant proven experience of delivering to high standards in a fast-paced high volume customer care environment. Ability to deal with a range of issues independently and efficiently Proven administrative experience
Desirable
Experience of an administrative role within the NHS
Skills/ Knowledge/ Ability
Essential
Excellent interpersonal skills with the ability to liaise effectively with a wide range of multidisciplinary staff Ability to work both autonomously and in a team Ability to deal with difficult service users and challenging situations Demonstrable experience of data collection, presentation, report writing and handling of data quality issues Ability to work with confidential data and information and deal with sensitive issues discreetly Ability to follow complex protocols and feedback to senior staff as appropriate Organisational and time management skills to meet deadlines Possess a 'can do' attitude, with a flexible approach to work and the ability to cope with changing demands Strong IT skills, particularly with relation to Microsoft Office packages, Word, Outlook and Excel Excellent interpersonal and communication skills face to face, in writing and on the telephone Ability to plan, organise and prioritise own workload and that of junior staff Ability to prepare reports (written and data) using a variety of software packages and present in an easy-to-read format
Desirable
Knowledge of medical terminology Understanding of peer review process and governance processes
Physical Requirements
Essential
Use of VDU Must be able to work from a desk environment for extended periods
Additional Information
Essential
To be flexible in their approach to the work, according to priorities and changing organisational systems-
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