Onboarding & Review Expert
3 months ago
Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use, and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.
About the role:
We are looking for an Onboarding & Review Expert to join our team and support our growth for a next-generation, digital bank. We need people to join us to support our customers and teams hours a week, the shifts will cover 07:00 to 20:00, Monday to Sunday (Weekends on a rotational basis). Office attendance is currently 40% of your contracted shifts.
The individual will be considered an expert and be expected to bring the relevant knowledge and experience in a first-line risk environment.
The Expert role has 3 key parts, that are intrinsic to the success of the team:-
Taking ownership of reviewing high-risk applications using Starling's risk appetite to ensure we serve customers in a timely manner, whilst keeping the bank and its customers safe.Mentoring our teams and their leaders through engaging 121 and team-based activity that keep it simple. Give clear and concise feedback to create a positive environment for our teams to grow within the department.Competent Problem solver who will hit the ground running from day one. Someone who is not afraid to challenge the way we do things to improve the customer journey, owning your own process improvements, guidance changes, and projects.Our recruitment process:
Interviewing is a two-way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you Our interviews are conversational and we want to get the best from you, so come with questions and be curious.
Following your application being reviewed, you can expect the below:
Stage 1 - You will be sent scenario-based technical questions to answer and return - This will help us understand how your skills and experience may align with the role.
Followed by a two-stage interview process with our Periodic Review leadership team.
Responsibilities:
Acting as subject matter expert; Acting as a mentor to the onboarding and Periodic review teams to support and build knowledge and confidence in High-risk subject matter and Starlings Risk appetite. Understanding and overseeing the identification of high-risk applications that require Enhanced Due Diligence. Liaising with customers on more complex applications via phone & email. Ensuring queues & workstreams are well maintained and sufficient time is allocated for priorities Delivering engaging training sessions to large groups. Positively influence the team culture. Using trends and data to proactively seek improvements to the existing process, take ownership of these improvements from start to finish. Designing, simplifying, reviewing, and updating internal policies and procedures Proactively build relationships with key stakeholders across the business and leverage these when working on guidance and projects.Requirements
Someone who is customer-centric but can balance this with interpreting the bank's risk appetite. Expert understanding of Onboarding and Due Diligence processes Competent in coaching and feedback, with the ability to deliver structured sessions that are goals-centric. Management of key stakeholders and ability to communicate at all levels of the business. Knowledge of Money Laundering Regulations and JMLSG guidance Ability to create meaningful, interactive training sessions on Risk and EDD Ability to balance workload and schedules with multiple priorities Ability to adapt to, and deliver change in fast-paced environmentBenefits
25 days holiday (plus take your public holiday allowance whenever works best for you) An extra day’s holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary & group income protection Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Incentives refer a friend scheme Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasingAbout us:
You may be put off applying for a role because you don't tick every box. Forget that While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch ’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.
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