Customer Service Returns Agent

1 month ago

Hounslow, United Kingdom Europcar Group Full time

Europcar is looking for Customer Service Assistant

You've probably heard of Europcar. You perhaps think we just rent cars at the airport. We do so much more

Would you like to be part of the Europcar team? Are you someone who enjoys customer facing roles and working as part of a diverse team? We are looking for Customer Service Assistant at our Heathrow location to work as part of our vehicle returns team.

You will be working in a fast paced environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process. This will include working in our car parks to assist our customers at the beginning and end of their Europcar experience.

Your previous experience should demonstrate your passion for service and a level headed approach to dealing with the daily challenges of a busy customer environment.

What we can offer you:

  • Competitive Basic Salary
  • Bonus earnings potential
  • Starting 5.6 weeks holiday
  • Enhanced Maternity Leave (subject to service and earning qualifications)
  • Free on site car parking
  • Pension
  • Discounted car hire rates across our network
  • 20% discount on EE mobile phone contracts*
  • Discounted hotel rates through the Accor Group after 12 months service*
  • Cycle2Work*
  • Free annual eye tests
  • Confidential legal and support service through BUPA
  • Career progression and development

*forms part of current non contractual benefit offering

Key skills required:

  • A full, valid clean driving licence, with a minimum of 4 years driving experience is required
  • Excellent communication and face to face interpersonal skills
  • Ability to work as part of a team in a fast-paced environment
  • Flexibility in your working hours, including availability during the day, evenings and weekends - our locations can offer you a wide variety of shifts.
  • Car rental/sales experience is desirable but not essential (training will be provided

Why choose Europcar?

We operate a wide range of vehicle mobility products including vehicle rental and car sharing services. We help businesses keep their people on the road in low emission vehicles and we're adding more electric vehicles to our fleet every day. We supply the vans that are used to deliver your online shopping. And, we think most importantly, we provide a working environment for our colleagues that is flexible and nurtures their career ambitions. Everyone counts at Europcar.

We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to - and benefit from - our success.

Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development.

If you believe you have what it takes to become a successful Customer Service Assistant within Europcar, then please apply today

Agencies - Please do not send any speculative candidates or CVs in response to this advert. The Company will not accept any terms and conditions based on a speculative applications being sent.

  • Customer Service Agent

    4 months ago

    Hounslow, United Kingdom Pertemps Network Group Full time

    **Job Description**: If you have a passion for delivering the best in customer service, we have an exciting Customer Service Agent opportunity at London Heathrow Airport (TW6 1QG). This Customer Service Agent vacancy is a security-based role where you will be required to perform passenger screening duties and provide the highest levels of customer...

  • Customer Services Agent

    5 months ago

    Hounslow, United Kingdom Careers Site Full time

    Wilson James are currently seeking Customer Services Agents to join them at Heathrow Airport. Working as a member of the Assistance Team, you will be responsible for delivering customer service excellence to every passenger requiring support (PRS), passengers with hidden disabilities or those requiring assistance due to mobility restrictions. You will...

  • Freight Customer Service Agent

    3 months ago

    Hounslow, United Kingdom Freightserve recruitment Full time

    Freightserve recruitment are looking for a Freight Customer Service Agent for well established busy Freight / Courier company based in the Hounslow, Middlesex area. Job Role: - Dealing with all operational duties - Exports (Airfreight, Seafreight and Roadfreight) - Import duties - Booking shipments - Quoting customers (some high profile clients) - Working...

  • Customer Services Agent

    5 months ago

    Hounslow, United Kingdom Careers Site Full time

    Wilson James are currently seeking Customer Services Agents (Buggy Drivers) to join them at Heathrow Airport. Working as a member of the Assistance Team, you will be responsible for delivering customer service excellence to every passenger requiring support (PRS), passengers with hidden disabilities or those requiring assistance due to mobility...

  • Customer Service Agent

    4 months ago

    Hounslow, United Kingdom Wilson James Full time

    Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety,...

  • Customer Service

    3 months ago

    Hounslow, United Kingdom Skybreak Full time

    **About us** Skybreak is an established provider of Aviation Passenger Services. Part of the Bland Group, we have been delivering passenger services, for over 30 years. As an established business we provide individually tailored solutions to meet the requirements of our aviation partners both on-airport and remotely via our digital communication channels....

  • Customer Service Representative

    2 weeks ago

    Hounslow, Greater London, United Kingdom Europcar Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Returns Agent at Europcar Group.As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our customers throughout the rental process.Key...

  • Customer Service Representative

    2 weeks ago

    Hounslow, Greater London, United Kingdom Europcar Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Returns Agent at Europcar Group.As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our customers throughout the rental process.Key...

  • Customer Service

    4 months ago

    Hounslow, United Kingdom APCOA PARKING (UK) LTD Full time

    **The Role**: **Customer Service Taxi Rank Agent - Heathrow Airport - £11.95 per hour - Full-time** Do you have excellent customer service skills? Do you want to work at Heathrow? Are you a team player? If you answered yes to these questions, then read on! Due to an expansion of our services at Heathrow airport, an exciting prospect has arisen for...

  • Customer Serve Agents

    3 months ago

    Hounslow, United Kingdom Freightserve recruitment Full time

    Freightserve recruitment are looking for a Courier Customer Service Agent for Courier company based in the Heathrow area. PURPOSE OF JOB: - Customer Service Agent (CSA) will act as a liaison to provide product/services information, answer questions, and resolve any emerging problems that our customers’ accounts may face with accuracy and efficiency. Also...

  • Customer Service Representative

    1 week ago

    Hounslow, United Kingdom Logic 360 Ltd Full time

    {"Job Title": "Customer Service Agent", "Company Overview": "Logic 360 Ltd is a leading talent partner to multiple high-profile clients within the Car Rental industry. We pride ourselves on our dedication to deliver first-class services and solutions to our clients and candidates.", "Job Summary": "We are seeking highly motivated, enthusiastic and customer...

  • Customer Service Representative

    1 week ago

    Hounslow, United Kingdom Logic 360 Ltd Full time

    {"Job Title": "Customer Service Agent", "Company Overview": "Logic 360 Ltd is a leading talent partner to multiple high-profile clients within the Car Rental industry. We pride ourselves on our dedication to deliver first-class services and solutions to our clients and candidates.", "Job Summary": "We are seeking highly motivated, enthusiastic and customer...

  • Customer Care Agent

    4 months ago

    Hounslow, United Kingdom Wilson James Full time

    Are you looking for a role that is genuinely rewarding and gives you the chance to make a real difference to peoples' lives? Are you always happy to help and passionate about customer service? If the answer is YES, then this could be the ideal role for you: - **We are currently looking for Customer Care Agents to join us at Heathrow Airport.** Working as a...

  • Customer Service

    3 months ago

    Hounslow, United Kingdom Careers Site Full time

    APCOA are looking to recruit customer focused Taxi Rank Agents to join their team at Heathrow. APCOA are expanding operations at Heathrow Airport and so an exciting opportunity has arisen for a number of Taxi Rank Agents to join their team to ensure the smooth running of the Heathrow Taxi ranks. You will be responsible for the processing of passengers,...

  • Rental Operations Agent- Sales

    4 months ago

    Hounslow, United Kingdom Avis Budget Group Full time

    Job Title: Rental Operations Agent Location: Heathrow Airport Hours: Full time 40 hours per week on a rotational shift pattern Monday-Sunday **Salary**: £25,000 basic plus commission Rental Operation Agents are responsible for assisting customers with their rental needs and promoting the company's products and services. This position involves interacting...

  • Cargo Customer Engagement Agent

    3 months ago

    Hounslow, United Kingdom Heathrow Personnel Ltd Full time

    We are recruiting for a leading cargo handler are seeking a customer engagement agent to join our team. We are looking for someone who is reliable, punctual, and willing to go the extra mile to support the growth. This position will be responsible for assisting our customers with their freight needs. **Daily Duties will include**: - Provide excellent...

  • Passenger Service Agent

    4 months ago

    Hounslow, United Kingdom ASC Handling Full time

    **Passenger Services Agent** **Based at**: Heathrow Airport - Terminal 4 **About the Company**: ASC Handling Limited is a well-established ground handling company based at London Heathrow Airport and we currently provide ground handling services to 13 different airlines. We are a fast and innovative handling company, and our aim is to offer a quality...

  • Passenger Service Agent

    3 months ago

    Hounslow, United Kingdom ASC Handling Full time

    **Passenger Services Agent** **Based at**: Heathrow Airport - Terminal 4 **About the Company**: ASC Handling Limited is a well-established ground handling company based at London Heathrow Airport and we currently provide ground handling services to 13 different airlines. We are a fast and innovative handling company, and our aim is to offer a quality...

  • Passenger Service Agent

    4 months ago

    Hounslow, United Kingdom ASC Handling Full time

    **Passenger Services Agent** **Based at**: Heathrow Airport - Terminal 4 **About the Company**: ASC Handling Limited is a well-established ground handling company based at London Heathrow Airport and we currently provide ground handling services to 13 different airlines. We are a fast and innovative handling company, and our aim is to offer a quality...

  • Passenger Service Agent

    4 months ago

    Hounslow, United Kingdom Irlam Associates Full time

    Job description Irlam Associates are excited to be recruiting for Passenger Service Agents at Heathrow Airport! Are you looking for a role that is genuinely rewarding and gives you the chance to make a real difference to peoples' lives? Are you always happy to help and passionate about customer service? If the answer is YES, then this could be the ideal...