Support Officer

1 month ago

Bedford, United Kingdom Riverside Full time

Job Title:  Support Officer
Contract Type: Permanent
Salary : £26,397 per annum
Working Hours: 37.5 per week
Working Pattern: 6 week rota working shifts Monday to Sunday 08.00 to 21.00
Location:  Clarence House, Bedford

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Support Officer We believe in providing care and support to our clients that will enable them to make informed decisions about their life that will increase their sense of wellbeing: this might be greater independence, better coping strategies or a richer network and sense of self achievement. You will be working from one of our supported services providing support to our customers in a variety of ways. Some of your responsibilities will include: Carry out assessment to identify and prioritize needs Use SMART goal planning to provide needs led holistic support Create an environment that promotes opportunities for customers to develop, learn and enable skills towards independence Provide a comprehensive support planning service to customers in line with the department’s policies, procedures, and approach Ensure customers are fully informed of their rights and responsibilities regarding the service and are enabled and empowered to get involved in the running of the service through consultation and participation Set up and maintain customer files and ensure that accurate and up to date records are kept of support provided to customers in accordance with HCS policies About You We are looking for someone who believes in working together as part of a team, who shares our values and who is committed to achieving positive outcomes for all of our customers. We are looking for someone with: Experience of working with vulnerable people with a range of needs in a support capacity A genuine passion for working with people Good communication skills and the ability to engage with and respect the needs of vulnerable people Excellent team working skills with a creative flair and ability to think outside of the box. Housing sector knowledge including housing benefit applications Strong IT and social media skills to manage and maintain administration and recording systems Why Riverside? One Housing Group is now part of Riverside. At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you’ll enjoy: Competitive pay & generous pension  28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside:  We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment.

Role Profile

Work on a rota basis, including out of office hours where necessary Comply with all relevant policies & procedures, including but not limited to: Safeguarding, Health & Safety, Customer Care, Equality & Diversity, the Code of Conduct etc. Carry out assessment to identify and prioritise needs Use SMART goal planning to provide needs led holistic support Develop and maintain positive links with key stakeholders  Create an environment that promotes opportunities for customers to develop, learn and enable skills towards independence Where required, administer medication & ensure appropriate records are maintained Ensure that the service complies with our standing orders & financial regulations Adhere to confidentiality policies Provide a comprehensive support planning service to customers in line with the department’s policies, procedures and approach Ensure customers are fully informed of their rights and responsibilities regarding the service, and are enabled and empowered to get involved in the running of the service through consultation and participation Set up and maintain customer files and ensure that accurate and up to date records are kept of support provided to customers in accordance with HCS policies including on the MPS IT system Make full use of IT & other technologies for appropriate tasks, including the use of word processing, spreadsheets, email etc. Where appropriate, complete all tasks to meet targets towards minimising voids In accommodation based services, liaise closely with the Housing Management Team to identify problems with Housing Benefit payments, review rent collection and address other tenancy-related matter Support customers to develop the necessary skills to live independently, and to access training, education and work

Person Specification 

Essential

Good interpersonal skills Good level of IT skills and literacy Knowledge of the Housing Sector Experience of providing support to others in a work, voluntary or personal capacity A practical solution focussed approach to problem solving Ability to work flexibly and in a busy environment Knowledge and understanding of up to date legislation, government frameworks relevant to the customer group Understanding of safeguarding children and adults

Desirable 

Demonstrable experience of working with vulnerable adults Experience of undertaking customer assessments, support planning and key-working with a clear outcome focus Experience of promoting Equality & Diversity Strong time management skills and ability to prioritise workload Ability to communicate effectively in writing including the preparation of letters reports & file notes Ability to contribute to effective team working IT skills including use of Microsoft packages such as Word

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