Support Officer

2 weeks ago

Bedford, United Kingdom The Riverside Group Full time

**Job Title**:Support Officer
**Contract Type**:Permanent
**Salary**: £26,397 per annum
**Working Hours**:37.5 per week
**Working Pattern**:6 week rota working shifts Monday to Sunday 08.00 to 21.00
**Location**:Clarence House, Bedford

**The difference you will make as a Support Officer**

We believe in providing care and support to our clients that will enable them to make informed decisions about their life that will increase their sense of wellbeing: this might be greater independence, better coping strategies or a richer network and sense of self achievement. You will be working from one of our supported services providing support to our customers in a variety of ways.

Some of your responsibilities will include:

- Carry out assessment to identify and prioritize needs
- Use SMART goal planning to provide needs led holistic support
- Create an environment that promotes opportunities for customers to develop, learn and enable skills towards independence
- Provide a comprehensive support planning service to customers in line with the department’s policies, procedures, and approach
- Ensure customers are fully informed of their rights and responsibilities regarding the service and are enabled and empowered to get involved in the running of the service through consultation and participation
- Set up and maintain customer files and ensure that accurate and up to date records are kept of support provided to customers in accordance with HCS policies

**About You**

We are looking for someone who believes in working together as part of a team, who shares our values and who is committed to achieving positive outcomes for all of our customers.

We are looking for someone with:

- Experience of working with vulnerable people with a range of needs in a support capacity
- A genuine passion for working with people
- Good communication skills and the ability to engage with and respect the needs of vulnerable people
- Excellent team working skills with a creative flair and ability to think outside of the box.
- Strong IT and social media skills to manage and maintain administration and recording systems

**Why Riverside?**

One Housing Group is now part of Riverside. At Riverside, we’re a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

- Competitive pay & generous pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits

**Diversity and Inclusion at Riverside**:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

**Role Profile**
- Work on a rota basis, including out of office hours where necessary
- Comply with all relevant policies & procedures, including but not limited to: Safeguarding, Health & Safety, Customer Care, Equality & Diversity, the Code of Conduct etc.
- Carry out assessment to identify and prioritise needs
- Use SMART goal planning to provide needs led holistic support
- Develop and maintain positive links with key stakeholders
- Create an environment that promotes opportunities for customers to develop, learn and enable skills towards independence
- Where required, administer medication & ensure appropriate records are maintained
- Ensure that the service complies with our standing orders & financial regulations
- Adhere to confidentiality policies
- Provide a comprehensive support planning service to customers in line with the department’s policies, procedures and approach
- Ensure customers are fully informed of their rights and responsibilities regarding the service, and are enabled and empowered to get involved in the running of the service through consultation and participation
- Set up and maintain customer files and ensure that accurate and up to date records are kept of support provided to customers in accordance with HCS policies including on the MPS IT system
- Where appropriate, complete all tasks to meet targets towards minimising voids
- In accommodation based services, liaise closely with the Housing Management Team to identify problems with Housing Benefit payments, review rent collection and address other tenancy-related matter
- Support customers to develop the necessary skills to live independently, and to access training, education and work

**Person Specification**

**Essential**
- Good

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