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Residences Concierge Assistant Supervisor

2 months ago

London, United Kingdom The Peninsula London Full time

Job description:

The Peninsula London is seeking to hire a dynamic Residences Concierge Assistant Supervisor to join our Residences Team; providing friendly yet efficient service to The Peninsula Residences’ Tenants.

  • An exceptional opportunity to join our high-profile flagship hotel and residences in London.
  • The Peninsula Residences espouse luxury service, dedication to our residents and commitment to our employees. 
  • Join our award-winning group, working alongside a highly experienced team. 

Key accountabilities

  • Assist Residents with services related to their apartments, in accordance with the lease, other contractual arrangements, Tenant’s Handbook and Residences Policies and Procedures.
  • Support the Concierge Assistants in the service delivery of any manual or otherwise Concierge Assistant tasks.
  • Handle telephone, email and requests made in person and providing detailed information regarding any Concierge services.
  • Anticipate Residents needs and exceed their expectations.

General requirements

  • Minimum 3 Years Experience in Hospitality or Residential Environment.
  • Excellent command of English language with confident communication skills. A second language would be an advantage.
  • Computer literate. Problem solving and multi tasking skills.
  • UK Driving License and experience driving luxury cars.

At the Peninsula London, we look after:

Your financial wellbeing:

  • Excellent salary package 
  • Generous service charge distributed equitably to all colleagues
  • Life Insurance
  • Enhanced company contribution on pension plan

Your medical care:

  • Medical cash plans including optical and dental coverage
  • Enhanced maternity and paternity leave plan

Your daily health routine:

  • State of the art heart of house facilities including a gym, fitness classes, relaxation room, contemplation room and nursing mothers’ room
  • Colleague restaurant with healthy and balanced 24/7 food offerings
  • On-site occupational health and safety nurse and wellbeing education sessions

Other perks:

  • High street and online shopping discounts
  • Rewards and recognition initiatives
  • Dry cleaning for uniforms and work attire

We are delighted to receive your CV and will liaise with suitable candidates directly.