Residences Concierge Assistant

4 months ago

London, United Kingdom The Peninsula London Full time

The Peninsula London is seeking to hire a dynamic Residences Concierge Assistant to join our Residences Team, providing friendly, efficient, prompt and professional service to Residences Tenants while adhering to the objectives, performance and quality standards established by The Peninsula London Residences. To cover the duties of the Concierge when required providing leadership, supervision and training to ensure compliance with departmental goals, objectives and standards, in coordination with other departments and partners. 

An exceptional opportunity to join our high-profile flagship hotel and residences in London. The Peninsula Residences espouse luxury service, dedication to our residents and commitment to our employees.  Join our award-winning group, working alongside a highly experienced team. 

Key accountabilities

Assist Residents with obtaining services related to their apartments, in accordance with the lease, other contractual arrangements, Tenant's Handbook and Residences Polices and Procedures Assist the team in the service delivery of any manual or otherwise Concierge Assistant task Handle telephone, email and requests made in person and providing detailed information regarding any traditional Concierge services. Anticipate Residents needs and exceed their expectations Park cars when required

General requirements

Minimum 1-2 years experience in Hospitality or Residential Environment. Excellent command of English language with confident communication skills. A second language would be an advantage. Computer literate. Problem solving and multi tasking skills. UK Driving License and experience driving luxury cars.

At the Peninsula London, we look after:

Your financial wellbeing:

Excellent salary package 

Generous service charge distributed equitably to all colleagues

Life Insurance

Enhanced company contribution on pension plan

Your medical care:

Medical cash plans including optical and dental coverage

Enhanced maternity and paternity leave plan

Your daily health routine:

State of the art heart of house facilities including a gym, fitness classes, relaxation room, contemplation room and nursing mothers’ room

Colleague restaurant with healthy and balanced 24/7 food offerings

On-site occupational health and safety nurse and wellbeing education sessions

Other perks:

High street and online shopping discounts

Rewards and recognition initiatives

Dry cleaning for uniforms and work attire

We are delighted to receive your CV and will liaise with suitable candidates directly.

Ideally situated in the heart of Belgravia, with views over Hyde Park Corner and Wellington Arch, The Peninsula London occupies one of the city’s most prestigious addresses. The newly built hotel, impeccably designed to harmonise with surrounding heritage buildings is just moments away from the city’s most iconic attractions, including Three Royal Parks, Buckingham Palace, Harrods, and Big Ben. Its 190 light-filled guest rooms and suites have been exquisitely designed by Peter Marino; its gathering spaces include several world-class restaurants and bars, including Brooklands helmed by Michelin-starred Chef Director Claude Bosi; the idyllic Peninsula Spa, and a luxury retail arcade.

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