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Residences Concierge Assistant Supervisor

2 months ago

London, Greater London, United Kingdom The Peninsula London Full time
{"Key Responsibilities": "

As a Residences Concierge Assistant Supervisor at The Peninsula London, you will be responsible for providing exceptional service to our residents, ensuring their needs are met and exceeded.

Key accountabilities include:

  • Assisting residents with services related to their apartments, in accordance with the lease and Residences Policies and Procedures.
  • Supporting the Concierge Assistants in the delivery of manual or otherwise Concierge Assistant tasks.
  • Handling telephone, email, and in-person requests, providing detailed information regarding Concierge services.
  • Anticipating residents' needs and exceeding their expectations.

Requirements:

  • Minimum 3 years of experience in Hospitality or Residential Environment.
  • Excellent command of English language with confident communication skills. A second language would be an advantage.
  • Computer literate with problem-solving and multi-tasking skills.
  • UK Driving License and experience driving luxury cars.
", "Benefits": "

At The Peninsula London, we offer a comprehensive benefits package to support your wellbeing and career growth.

Key benefits include:

  • Excellent salary package.
  • Generous service charge distributed equitably to all colleagues.
  • Life Insurance.
  • Enhanced company contribution on pension plan.

Additional perks:

  • State-of-the-art heart of house facilities, including a gym, fitness classes, relaxation room, contemplation room, and nursing mothers' room.
  • Colleague restaurant with healthy and balanced 24/7 food offerings.
  • On-site occupational health and safety nurse and wellbeing education sessions.
", "About Us": "

The Peninsula London is a luxury hotel and residences located in the heart of Belgravia, with breathtaking views over Hyde Park Corner and Wellington Arch.

Our newly built hotel features 190 light-filled guest rooms and suites, designed by Peter Marino, and offers world-class restaurants and bars, including Brooklands helmed by Michelin-starred Chef Director Claude Bosi.

Join our award-winning team and experience the epitome of luxury service and dedication to our residents and employees."}