Guest Experience Manager

4 weeks ago


Edinburgh, United Kingdom The Roseate Edinburgh Ltd Full time

GUEST EXPERIENCE
MANAGER

 



The Roseate Edinburgh,
located just five minutes from the Haymarket railway station and less than 20 minutes’ drive from Edinburgh Airport,
has stood at the gateway to old-town Edinburgh since the 1860s. It has
witnessed the evolution of modern-day Edinburgh, offering a luxurious and stylish city retreat with an authentic
Scottish soul. Characterful, evocative interiors, inspired by the neoclassical
design of old-town Edinburgh, the boutique hotel exudes timeless, understated
charm and elegance.



Refined, relaxed and
intimate, it is a tranquil sanctuary that seamlessly blends the story of the
Scottish capital city and its unparalleled history and lineage with
contemporary, modern luxury and comfort. Roseate Hotels & Resorts renowned
for their mindful restoration of heritage properties, immaculate hospitality
and warm service promise an unforgettable experience at The Roseate Edinburgh.



We are now looking for a Guest
Experience Manager ready to join a young and vibrant team and available to
start immediately.



The ideal candidate must
demonstrate genuine dedication and show a commitment to consistent quality in
our products and services.



The successful candidate must have:




  • Strong background in Rooms
  • A can-do positive attitude
  • Style & personality
  • Show integrity in all decisions
  • Leadership and assertiveness
  • Be passionately focused on great
    customer service
  • Excellent attention to detail
  • Previous hotel & managerial
    experience
  • Hands on approach
  • Knowledge of housekeeping, food
    & beverage departments and maintenance.


As a Guest Experience Manager, your
role will be based in Front Office so you will be expected to provide
exceptional service for our guests and carry out reception duties which include
welcoming/escorting Guest, checking guests in/out, cash and key handling and
dealing with any Guest’s queries and complaints. The role involves weekend, day
and night shift work.



Package benefits:




  • Monthly service charge
  • Meals on duty
  • Provision and laundry of uniform
  • Employee recognition awards
  • Performance review and personal
    development plan
  • Internal transfer and promotion
    opportunities
  • Support in the development of your
    career
  • Hands on approach
  • Preferential room rates within the
    hotel group for yourself and family & friends


Entry Requirements:




  • Hotel Management experience within a 5* star
    environment is preferable.
  • Excellent customer service skills.
  • Enthusiastic in delivering service excellence.
  • Possess the ability to work under pressure whilst
    maintaining attention to detail.
  • Has an excellent command of English, both spoken and written
  • Display a polite and professional attitude to internal
    and external guests.


The successful candidate will be able
to multi-task, have a confident personality, works well under pressure and able
to communicate in an effective manner with all our guests and fellow team
members.



In
line with current legislation requirements, you must be eligible to work within
the UK or already hold a full and valid work visa. Those not meeting the above
requirements will not be considered.



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