Medical Secretary

Medical Secretary

Reference

PRI94133

Location

Kemple View, Longsight Road, Langho, Blackburn, Lancashire, BB6 8AD

Priory Group Division

Healthcare

Salary

£25,255

Hours

37.5

Vacancy Type

Permanent - Full Time

Job Advert - Division Information

Providing quality, inspiring innovation and delivering value is what we set out to achieve at Priory Healthcare. Enabling our patients with mental health illness to receive a truly integrated and holistic approach to their treatment, regardless of complexity or severity, thanks to the knowledge and expertise of our multidisciplinary clinical teams.

Job Advert Role Description

Kemple View  is situated in the beautiful Ribble Valley. It provides low secure and rehabilitation and recovery services to 90 male patients. We strive to provide high quality care to all of our patients and received a rating of Outstanding in all five areas by the CQC in August 2019. 

Our treatments are recovery focused and provides by an experienced multidisciplinary team. We offer a range of specific therapeutic programs and a range of occupational therapy activities, both hospital and community based. 

As a core member of the site administration team of Medical Secretaries ; you will provide efficient, professional and effective secretarial and administrative support to site and specifically to the full Medical team.

Provide efficient and effective administrative support to the hospital and particularly the medical team. This will regularly include typing, minute taking, receiving telephone enquiries, diary and appointment management, managing correspondence, meeting and greeting visitors and other administrative tasks as appropriate. You will also be required to liaise with other Priory Healthcare sites and departments, Insurers, GPs and Commissioners regarding specific patient details and invoicing.

• To provide cross cover within specified Medical Secretaries teams, as assigned by your line manager.

• Provide exceptional customer service to our patients, ensuring a positive customer experience.

• Organise diaries and patient appointments directly with patients and Consultants whilst ensuring the hospital is providing the best possible service to patients.

• Consistent use of CareNotes, paying particular attention to uploading reports and copy documents as appropriate and in line with company policies and SLAs.

 • Liaise with Inpatient and Therapy Services regarding admissions, discharges, follow up arrangements and CPA and other multi agency meetings

• Recognise importance of enquiries, issues and callers and apply the appropriate prioritisation to ensure the highest level of service at all times.

 • Handle complaints from patients and families with sensitivity and a level of urgency, escalating to the site Medical Director and HD, and in accordance with Company Policy.

 • Ensure that all documentation is correctly filed, in order that financial, regulatory and other auditors can be satisfied.

 • Update patient details and records within CareNotes promptly, ensuring accuracy of all data input.

 • Ensure that Medical records are safely stored and archived in accordance with company and local procedures.

 • Maintains all standards pertaining to confidentiality and Information Governance in accordance with Company Policies.

• Handle all external and internal enquiries relating to an individual or department, directing queries as appropriate.

 • Seek to continually improve processes so that the hospital can operate efficiently.

• Work effectively with colleagues across all departments with a strong focus on the success of the hospital

• May be required to provide cover for colleagues in other departments as appropriate.

• Conducts yourself in a manner consistent with the company behaviours, demonstrating a flexible and helpful manner to all colleagues.

• You will be expected to provide cover and support to the wider team and site as and when needed

Knowledge / Education / Skills

• Excellent computer and Microsoft office skills and can audio-type.

 • An understanding of medical terminology is required.

 • Passionate about providing a high quality service to the hospital.

 • Strong organisational skills, ability to prioritise own workload.

 • Detail oriented and excellent attention to detail

• A team worker

 • A high level of confidentiality and integrity required.

Experience

 • Experience within a medical secretary, clinical or other appropriate background.

 • Experience of working within a team and sharing workload to ensure the department runs effectively.

• Work within existing procedures and processes, however, there will occasionally be the need for more adaptive thinking, particularly when dealing with patients and their families.

Communication

Excellent verbal and non-verbal communications including awareness of impact of communication on desired audience. Can flex communication style dependant on situation and message. Will be required to communicate with patients, as well as colleagues, and therefore an appropriate customer service approach should be taken

For your hard work and dedication to Priory, we will offer you a wide range of benefits:

25 days annual leave (increasing to 27 days after 5 years of service and 30 days after 10 years service) Birthday Leave Enhanced maternity pay Contributory pension scheme Opportunities to develop and train in a wide variety of care settings Support and training from the beginning of your career Supplemented meals Access to Employee Assistant programme and other wellness programmes Employee benefits scheme (e.g. discounted shopping vouchers, interest free Apple Products loan scheme)

Division DBS info

About us

As one of the UK’s leading providers of behavioural care and specialist support services, Priory promise a challenging and fulfilling career with the support of a world class organisation willing to invest in your development. Across our network of hospitals, residential care homes and supported living services, we are making a real and lasting difference to the lives of the people we support.

As part of our wider infection control efforts, and to meet our commissioner and customer requirements, we continue to record vaccination status for all colleagues and we therefore request that you disclose this information as part of your Pre-Employment checks. Your vaccination status will not affect any offer of employment and will be held in line with GDPR requirements. We thank you for your understanding. 

Disclosure

All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer. Priory will cover the cost of a DBS check.

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