Administrative Support Specialist in Healthcare

3 weeks ago

Lancashire, United Kingdom Priory Group Full time

Administrative Support Specialist in Healthcare

Reference

Location

Kemple View, Longsight Road, Langho, Blackburn, Lancashire

Priory Group Division

Healthcare

Salary

£25,255

Hours

37.5

Vacancy Type

Permanent - Full Time

Job Advert - Division Information

At Priory Healthcare, we are committed to delivering quality care, fostering innovation, and providing value to our patients. Our mission is to ensure that individuals with mental health challenges receive a comprehensive and integrated approach to their treatment, supported by our skilled multidisciplinary teams.

Job Advert Role Description

Kemple View is located in the picturesque Ribble Valley, offering low secure and rehabilitation services to male patients. We are dedicated to delivering exceptional care, having achieved an Outstanding rating in all five areas by the CQC.

Our recovery-focused treatments are provided by a seasoned multidisciplinary team, featuring a variety of therapeutic programs and occupational therapy activities, both within the hospital and in the community.

As a vital member of the administrative team, you will deliver professional and efficient secretarial and administrative assistance to the medical staff.

Your responsibilities will include:

  • Providing comprehensive administrative support to the hospital and medical team, including typing, minute taking, managing correspondence, and appointment scheduling.
  • Ensuring exceptional customer service for patients, contributing to a positive experience.
  • Organizing diaries and patient appointments, collaborating with patients and consultants to optimize service delivery.
  • Utilizing CareNotes effectively, ensuring accurate documentation and timely updates.
  • Coordinating with inpatient and therapy services regarding admissions, discharges, and multi-agency meetings.
  • Prioritizing inquiries and issues to maintain high service standards.
  • Addressing patient and family complaints with sensitivity and urgency, escalating as necessary.
  • Maintaining organized documentation for compliance with financial and regulatory audits.
  • Ensuring confidentiality and adherence to Information Governance policies.
  • Collaborating with colleagues across departments to enhance operational efficiency.

Knowledge / Education / Skills

  • Proficient in computer and Microsoft Office applications, with audio-typing skills.
  • Familiarity with medical terminology.
  • Strong organizational skills and attention to detail.
  • Ability to work collaboratively within a team.
  • High level of confidentiality and integrity.

Experience

  • Previous experience in a medical secretary or clinical role.
  • Experience working within a team to ensure departmental effectiveness.
  • Adaptability in procedures, particularly in patient interactions.

Communication

Strong verbal and non-verbal communication skills, with the ability to adjust communication style based on the audience. This role requires effective interaction with patients and colleagues, emphasizing a customer service approach.

Benefits

For your commitment to Priory, we offer a comprehensive benefits package, including:

  • 25 days of annual leave, increasing with service.
  • Birthday Leave.
  • Enhanced maternity pay.
  • Contributory pension scheme.
  • Opportunities for professional development.
  • Support and training from the start of your career.
  • Access to wellness programs.
  • Employee benefits scheme.

About Us

As a leading provider of behavioral care and specialist support services in the UK, Priory offers a rewarding career with opportunities for growth and development. Our network of facilities is dedicated to making a meaningful difference in the lives of those we support.

Disclosure

All roles are subject to a successful disclosure from the Disclosure and Barring Service (DBS). We are an equal opportunities employer and will cover the cost of a DBS check.

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