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Change Manager

3 months ago


Manchester, United Kingdom Vodafone Full time

Location: Leeds/Manchester + *Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time hours per week – Mon to Fri


*Hybrid
At Vodafone UK we believe that through collaboration and connection we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.


Who We Are


We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives. 


At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.


As a member of the Change Management team, you will work within an ITIL based Change Management framework in which standardised methods and procedures are used for efficient and prompt handling of all technology changes. This is to minimise the impact of change related incidents upon service quality, and consequently improve the day-to-day operation of Vodafone and its Customers.


What you’ll do


You will be responsible for the governance of the Change Management process, which includes the review, assessment, communication, and accurate closure of all technical changes in accordance with agreed service level agreements.
Responsibility for driving continual improvement in change planning and deployment measured against defined KPIs to maintain the stability of Vodafone and its customers.

To own, execute and drive the Change Management process, using effective organisation and planning skills to enable the efficient co-ordination and communication of all Change Requests  Ensure all current Changes are logged and progressed, have accurate impact statements, are risk assessed, are prioritised with appropriate severity, and are approved by appropriately defined personnel Accurately communicate all relevant planned Changes to impacted customers and stakeholders Contribute to operational stability through the appropriate management of Changes and challenge any Change not following the agreed process or meeting the minimum quality standard  Collaborate with multiple teams to ensure the successful building, testing and implementation of all Changes are done in accordance with agreed timescales Identify new ways of working to enhance the existing process and strive for simplicity in the management of Changes  Contribute to the success of the Change Management team through the delivery of individual objectives and support the delivery of team objectives where accountability is shared Co-ordinate Changes using the Change Management process to minimise impact to all supported systems and services for both external and internal customers  Own, monitor, and track all Changes through their lifecycle with different support teams, chasing progress and escalating when necessary Support the Change Management process owner in the distribution and embedding of Change Management policies, standards, processes, and procedures  Build and maintain relationships with Operational Leads, Service Managers, Project / Programme Managers, Customers and Suppliers


Who you are

ITIL v4 Foundation certificate or similar knowledge Understanding of Change Management methodology & principles (ITIL or similar) Organised and delivery focused, strong planning skills, effective time-management  Ability to operate within a team and under your own initiative Knowledge of mobile and fixed line telecoms advantageous Proven ability to build and maintain relationships with key stakeholders, both internally and externally, through strong communication Be able to translate complex issues and information into simple, key messages and actions Ability to interpret, analyse and present appropriate data to all organisational levels To attain enhanced security clearance where the classification of data you are handling or Customer you are working with requires it