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Contract Support Team Co-ordiantor

1 month ago

Reigate, United Kingdom Octavius Infrastructure Full time

We are recruiting for a Contract Support Co-ordinator to join us here at Octavius.

We are a leading civil engineering organisation delivering safe, sustainable, and efficient transport solutions across the UK.

Hybrid working; will require coming into our Reigate office every Thursday, and you need to be open to visiting other site offices a couple of times a month.

 

You'll be working on…. (what your role and responsibility is)
    • Answering the phones between 8am-5pm
    • Calling site managers to relay information when we receive a 2 or 24 hour fault
    • Answering the phone or responding to emails from the delivery & commercial teams
    • Inputting data on to COINs to log 2 hour, 24 hour, 7 day & planned faults accurately, in a timely manner & emailing the information to the site managers
    • Scheduling tasks for the operatives tablets, upon request
    • Inputting updates and/or photos from emails & other sources, onto COINs & Citadel
    • Submitting accurate variations on to COINs & Citadel
    • Accepting/rejecting variation replies accurately & efficiently, then emailing to the site managers
    • Raising Work Order Instructions to subcontractors in a prompt manner when requested (including saving quotes to COINs)
    • Thoroughly checking & putting jobs to Complete status on COINS & Citadel
    • Monitoring 4 demanding mailboxes & managing large quantities of emails
    • Checking all paperwork, photos & costs are in on jobs to put a steady amount to measure
    • Contacting subcontractors to chase missing or outstanding paperwork
    • Navigate Webcontractor at a basic level
    • Supporting site managers with their job status reports
    • Checking all operatives weekly timesheets & overtime for submission
    • Exceptional attention to detail
    • Working closely with the team & sharing responsibilities

 

You'll work with… (because relationships are important)

A team of highly motivated, dedicated professionals delivering projects across a variety of frameworks 

 

You'll receive…. (because we value you)

We offer a competitive rewards package, including a Company Car scheme, Private Healthcare, Pension, Life Assurance cover, 25 days Annual Leave (and a day off for your birthday). You'll also have access to Hybrid working where possible, an enhanced Paternity & Maternity package and the opportunity to develop yourself personally and professionally.

 

About you…. (what you are skilled at)
  • Excellent communication skills, both verbal and written.
  • Strong organisational abilities with a keen attention to detail.
  • Proficiency in data entry and management systems such as COINs and Citadel (previous experience preferred but not essential).
  • Ability to prioritise tasks effectively and manage time efficiently.
  • Capable of working both independently and collaboratively within a team environment.
  • Comfortable handling incoming calls and relaying information effectively.
  • Problem-solving skills with the ability to think on your feet and adapt to changing situations.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook).

 

You'll bring… (your wealth of experience & qualifications)
  • Previous experience in a similar administrative or support role is desirable.
  • Experience in a customer service environment would be advantageous.
  • High school diploma or equivalent qualification required; additional qualifications in administration or related fields preferred but not mandatory.

 

 

Inclusion and diversity are important to us, we are an equal opportunities employer and value difference. We want and will continue to build an inclusive environment where our people thrive. We firmly believe constantly striving to build a truly diverse workforce is what makes us a strong business and will enable us to continue to solve important problems and deliver unrivalled value to both our customers and clients. If you need any specialist support throughout your application, we will work with you where we can to support your journey with us.