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Contract Support Co-ordinator
2 months ago
We are recruiting for a Contract Support Co-ordinator to join us here at Octavius for a 12-month Fixed Term Contract
We are a leading civil engineering organisation delivering safe, sustainable, and efficient transport solutions across the UK.
Hybrid working ; will require coming into our Reigate office every Thursday, and you need to be open to visiting other site offices a couple of times a month.
You'll be working on…. (what your role and responsibility is)
- Answering the phones between 8am-5pm
- Calling site managers to relay information when we receive a 2 or 24 hour fault
- Answering the phone or responding to emails from the delivery & commercial teams
- Inputting data on to COINs to log 2 hour, 24 hour, 7 day & planned faults accurately, in a timely manner & emailing the information to the site managers
- Scheduling tasks for the operatives tablets, upon request
- Inputting updates and/or photos from emails & other sources, onto COINs & Citadel
- Submitting accurate variations on to COINs & Citadel
- Accepting/rejecting variation replies accurately & efficiently, then emailing to the site managers
- Raising Work Order Instructions to subcontractors in a prompt manner when requested (including saving quotes to COINs)
- Thoroughly checking & putting jobs to Complete status on COINS & Citadel
- Monitoring 4 demanding mailboxes & managing large quantities of emails
- Checking all paperwork, photos & costs are in on jobs to put a steady amount to measure
- Contacting subcontractors to chase missing or outstanding paperwork
- Navigate Webcontractor at a basic level
- Supporting site managers with their job status reports
- Checking all operatives weekly timesheets & overtime for submission
- Exceptional attention to detail
- Working closely with the team & sharing responsibilities
You'll work with… (because relationships are important)
A team of highly motivated, dedicated professionals delivering projects across a variety of frameworks
You'll receive…. (because we value you)
We offer a competitive rewards package, including a Company Car scheme, Private Healthcare, Pension, Life Assurance cover, 25 days Annual Leave (and a day off for your birthday). You'll also have access to Hybrid working where possible, an enhanced Paternity & Maternity package and the opportunity to develop yourself personally and professionally.
About you…. (what you are skilled at)
- Excellent communication skills, both verbal and written.
- Strong organisational abilities with a keen attention to detail.
- Proficiency in data entry and management systems such as COINs and Citadel (previous experience preferred but not essential).
- Ability to prioritise tasks effectively and manage time efficiently.
- Capable of working both independently and collaboratively within a team environment.
- Comfortable handling incoming calls and relaying information effectively.
- Problem-solving skills with the ability to think on your feet and adapt to changing situations.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
You'll bring… (your wealth of experience & qualifications)
- Previous experience in a similar administrative or support role is desirable.
- Experience in a customer service environment would be advantageous.
- High school diploma or equivalent qualification required; additional qualifications in administration or related fields preferred but not mandatory.
