Lead Customer Success Manager

1 month ago

Maidenhead, United Kingdom Dynatrace Full time

Job Description

The Customer Success Manager (CSM) is responsible for managing success, preserving renewals and identifying growth opportunities for assigned accounts in their territory by setting goals, driving adoption, demonstrating value and focusing on growing relationships with key account personnel. The CSM will drive renewals and account growth, navigate enterprise organizations, and collaborate with our Champions and Dynatrace account team alike to ensure on-time renewals. 

Role & Responsibilities

Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, and project planning.Own renewal strategy and subsequent on time renewal of subscription(s)Build Dynatrace brand awareness and loyaltyDefend against the competitionConduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action itemsWork with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolutionCoordinate account activities with sales teams for Assigned accounts within territoryIdentify strategic, new business growth opportunitiesLeverage relationships to aid in the building of reference accounts/contactsAct as customer advocate and liaison to become a Trusted AdvisorTravel as required

Qualifications

A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practicesProven expertise working with the executive level in client environments, as well as with procurement and business ownersProficiency in English (spoken and written) Excellent verbal, written and interpersonal communication skillsAwareness of the APM marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition.Highly motivated, energetic and committed to getting resultsAbility to develop strong relationships with the user/customer/internal communitiesUnderstanding of Internet, web and mobile applications; knowledge of HTTP, HTML, JavaScript etc.

Additional Information

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