Customer Success Partner Senior Advisor

3 weeks ago

Maidenhead, United Kingdom SAP Full time

**We help the world run better**

**JOB OVERVIEW**

Our Customer Success organization serves as a focal point for our customers to achieve success with Concur. As a Digital Customer Success Partner, you will be responsible for a large portfolio of Enterprise customers. Digital CSP’s will use a low touch/virtual engagement to provide an excellent customer experience by leveraging Digital tools and technology. In this role, you will spend your days partnering with our Enterprise customers providing strategic recommendations that maximize the benefits of their subscription with Concur.
- French language skills required

When business travel resumes, up to 30% travel may be expected.

**A DIGITAL CUSTOMER SUCCESS PARTNER WILL**:

- Complete proactive customer outreach at all stages of the customer lifecycle
- Meet & exceed account retention and revenue goals
- Conduct customer business reviews to drive adoption and expansion of services
- Work in partnership with Client Sales Executives to identify upsell and cross-sell opportunities
- Establish relationships with customers as trusted advisor and drive customer value realization
- Contribute to process development and organizational growth projects
- Maintain a clean book of business and ensure data integrity for the business
- Be a client advocate and a voice of reason as you cross-collaborate across internal teams
- Be a Concur product expert

**SKILLS & QUALIFICATIONS**
- Account management experience with a large portfolio of existing companies with a high-level of complexity
- Proven ability to work with virtual/social tools to engage with customers
- Track record in establishing, maintaining, and growing customer relationships
- Experience developing account strategies that deliver value and insights relevant and unique to each customer
- Strong understanding and track record in Customer Life Cycle Management in driving customer adoption and value realization
- Proven track record of exceeding retention and revenue targets
- Highly structured approach with strong collaboration, communication, and problem-solving skills - ability to handle issue resolution and navigate customers
- Understanding of SaaS and ideally Concur solutions - ability to articulate the value of Concur solutions in solving customer business problems
- Strong business acumen and ability to drive a value-based conversation
- Thrive in a fast paced and evolving environment
- English and French language skills required
- Experience in Customer Success, Customer Engagement or Account Management role
- Enterprise Software & SaaS industry experience preferred
- A strong team player, can work collaboratively across multiple team
- B.S. or B.A. required

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 372321 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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