Supplier Success Professional

6 months ago


Maidenhead, United Kingdom Avetta, LLC Full time

**This position requires being fully fluent in all of the following languages: German, Dutch, French, and English.**:
SUMMARY

The Supplier Success Professional will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors but being the first point of contact for all Avetta customers.

**This position requires being fully fluent in ALL of the following languages: German, Dutch, French, and English.**

**After the first four weeks of training, this role offers a hybrid schedule in our Maidenhead office (3 days in office, 2 days work from home).**

**This position starts on June 3rd; the first four weeks of training are Monday-Friday from 9 am-6 pm BST.**

**Salary: 27K GBP annually**

ESSENTIAL DUTIES AND RESPONSIBILITIES:

- Provide professional support to all Avetta customers
- Help end-users navigate the Avetta Cloud Application
- Verify technical documents submitted by end users
- Ability to resolve complex issues with focus on customer experience
- Prioritize and resolve customer needs
- Accurately verify details on regulatory documents
- Support and explain customer billing and subscription terms
- Record details of interactions in Service Cloud (SFDC)
- Communicate and coordinate with internal departments
- Work as a team and be a positive addition to Avetta's culture
- Performs other duties as assigned
- May be required to attend training, meetings, or seminars

MINIMUM QUALIFICATIONS:

- Call center experience is a plus
- Excellent communication skill - both written and orally
- An affinity for learning online software systems
- Interpersonal skills
- Problem analysis and problem-solving
- Attention to detail and accuracy
- Adaptability
- Self-Motivated
- Stress tolerance
- **Fluent in English, German, Dutch, and French



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