Customer Success Executive

6 days ago

Maidenhead UK, Windsor & Maidenhead, United Kingdom Eque2 Ltd Full time

Who are Eque2?


Eque2 provides financial, contract management, and estimating software tailored for construction businesses, standing out as market leaders in our field. With a customer base exceeding 3,000 and experiencing rapid expansion, we operate from offices in both Maidenhead and Newcastle.

We are proud to announce that we've earned the "Great Place to Work" certification for two consecutive periods: April 2023 to April 2024, and now May 2024 to May 2025.


Position Summary


As a Customer Success Executive at Eque2, you will be at the forefront of ensuring our customers' success. Your primary responsibility will be to help customers achieve their goals and maximize the value of our products. By collaborating closely with customers, you will identify their needs, understand their objectives, and provide guidance to ensure effective product use.

Acting as the vital link between our customers and our organization, you will gather valuable feedback and insights to enhance the overall customer experience. Your ultimate aim will be to drive customer satisfaction, retention, and loyalty.


To thrive in this role, you should excel in clear and persuasive communication, have strong relationship-building skills, and possess a genuine passion for enhancing the customer journey. A successful Customer Success Executive creates meaningful connections with customers and consistently works to elevate their experience.


Key Accountabilities:


  • Build Trusted Partnerships: Act as a reliable advisor to customers, fostering strong and productive relationships.
  • Drive Customer Success: Understand customer objectives and challenges, guiding them to maximise the value of Eque2 solutions.
  • Proactively Manage Customer Health: Use key metrics and behaviors to assess customer satisfaction, identifying risks and taking proactive measures to mitigate churn.
  • Provide Actionable Insights: Collect and relay valuable product feedback gained through customer interactions.
  • Respond to Customer Concerns: Monitor and address customer complaints on social media, ensuring timely assistance (noting the current minimal social media presence).
  • Facilitate Cross-Team Collaboration: Gather customer insights and share them with Product, Sales, and Marketing teams to drive continuous improvement.


Knowledge and Skills:


  • Exceptional Communication: Ability to clearly convey ideas, understand customer needs, address concerns, and deliver solutions in a concise and professional manner.
  • Strong Relationship-Building: Skilled at establishing trust and credibility, fostering positive relationships that ensure customer satisfaction and long-term loyalty.
  • Problem-Solving Expertise: Proficient in identifying challenges, applying creative thinking, and implementing effective solutions tailored to customer needs.
  • Analytical Acumen: Capable of analysing customer data and feedback to uncover trends, identify opportunities, and drive informed, data-backed decisions.
  • Empathy and Patience: Demonstrates understanding and compassion when addressing customer frustrations, building trust through empathetic and thoughtful interactions.
  • Effective Time Management: Highly organised, with the ability to prioritise tasks, manage competing responsibilities, and meet deadlines to deliver consistent results.
  • Product and Industry Knowledge: Quickly grasps new technologies, enabling deep product understanding to educate customers, provide guidance, and offer meaningful insights.
  • Collaborative Teamwork: Works effectively with cross-functional teams, including customer care, onboarding, sales, marketing, and product teams, to deliver seamless customer experiences and drive shared success.


Industry & Experience


  • Minimum of 2 years’ experience in a software organisation.
  • Proven experience in a B2B Customer Success role.
  • Experience in a SaaS environment is highly desirable.


Additional Requirements


  • Willingness to commute to the Maidenhead office 3–4 times per week.
  • Flexibility to travel within the UK and Ireland as needed.
  • Possess a full UK driving license and a valid passport.
  • Availability for occasional overnight stays.


Training and Prospects


  • Full training and induction
  • We have a great ‘work hard play hard’ philosophy
  • Excellent career prospects


What we offer


  • Generous salary and commission scheme
  • 25 days holidays and an additional day for your birthday off
  • 2 paid Volunteer days
  • Generous Pension
  • Enhanced Maternity Pay
  • Enhance Paternity Pay
  • Electric Vehicle Scheme
  • Cycle to Work scheme
  • Perk box – includes a wide range of incentives such as gym memberships and free online workout classes
  • Healthcare plan
  • Employee Assistance Programme (EAP)
  • Death in service


If you're excited to be part of a rapidly growing company, we encourage you to apply

  • Customer Success Specialist

    4 weeks ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Lloyds Banking Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Support colleague. As a key member of our support team, you will be responsible for providing exceptional customer service, resolving queries and issues, and ensuring that our customers receive the best possible experience.About the OpportunityThis...

  • Customer Supply Executive

    4 weeks ago

    Windsor, UK, Windsor & Maidenhead, United Kingdom The TalentPool Company Full time

    Customer Supply ExecutiveThis is a supply chain customer facing position.Experience processing orders in an FMCG environment. Location: Windsor, flexible working - 3 days per week in officeSalary: £28-32k + packageClient: My client is a global food business, leader within its category, known for iconic brands that exceeds customers expectations...

  • Enterprise Acquisition Account Executive

    1 month ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Dynatrace Full time

    Job DescriptionWe are seeking a highly skilled Enterprise Acquisition Account Executive to drive sales growth through targeted acquisition efforts across various industry segments. In this role, you will oversee 0 to 2 existing customer accounts, nurturing relationships and expanding partnerships. You will also engage with 35 to 40 potential customers,...

  • Sales Executive

    2 months ago

    Maidenhead, Windsor and Maidenhead, United Kingdom beBee Professionals Full time £35,000 - £55,000

    Account ExecutiveWe are seeking a results-driven Account Executive to join our team at beBee Professionals in Maidenhead, United Kingdom. As an Account Executive, you will be responsible for managing client relationships, driving revenue growth, and ensuring customer satisfaction through excellent service.Key Responsibilities:Manage a portfolio of existing...

  • Enterprise Growth Sales Executive

    4 weeks ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Dynatrace Full time

    Job DescriptionWe are seeking a skilled Enterprise Growth Sales Executive to drive sales expansion across various industry segments. This role involves targeted acquisition and expansion efforts to grow sales revenue.As an Enterprise Growth Sales Executive, you will be responsible for overseeing 6 existing customer accounts and expanding partnerships. You...

  • Customer Service Representative

    2 months ago

    Maidenhead, Windsor and Maidenhead, United Kingdom beBee Professionals Full time £25,000 - £35,000

    Job SummaryWe are seeking a highly motivated and enthusiastic Team Member to join our dynamic team at beBee Professionals in Maidenhead. As a key member of our operational team, you will play a vital role in delivering exceptional customer service and contributing to our business success.Key ResponsibilitiesProvide top-notch customer service and support to...

  • Enterprise Acquisition Account Executive

    3 weeks ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Dynatrace Full time

    Job DescriptionWe are seeking a highly skilled Enterprise Acquisition Account Executive to join our team at Dynatrace. In this role, you will be responsible for driving sales growth through targeted acquisition efforts across various industry segments.The ideal candidate will have a successful track record in software sales, particularly in the Defence...

  • Enterprise Acquisition Account Executive

    4 weeks ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Dynatrace Full time

    Job Role OverviewWe are seeking a skilled Enterprise Acquisition Account Executive to drive sales growth through targeted acquisition efforts across various industry segments. In this role, you will oversee 0 to 2 existing customer accounts and engage with 35 to 40 potential customers to introduce them to our offerings.Key ResponsibilitiesExecute on...

  • Enterprise Expansion Account Executive

    3 weeks ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Dynatrace Full time

    About This RoleWe are seeking a skilled Enterprise Expansion Account Executive to drive sales growth through targeted acquisition and expansion efforts across various industry segments.This role involves overseeing existing customer accounts, nurturing relationships, and expanding partnerships. Additionally, you will engage with potential customers,...

  • Executive Chef for Ditton Park

    3 days ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Gather & Gather Full time

    At Gather & Gather, we strive to be one of the UK's most renowned workplace catering experts. We are passionate about delivering exceptional food and beverage experiences that exceed our customers' expectations.We are seeking a highly skilled Executive Chef to lead our culinary team at Ditton Park. This is an exciting opportunity to join a dynamic...

  • Enterprise Acquisition Account Executive

    1 month ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Dynatrace Full time

    Dynatrace is a leading software intelligence platform that helps organizations deliver software faster and more securely. We are seeking an Enterprise Acquisition Account Executive to drive sales growth through targeted acquisition efforts across various industry segments.Key ResponsibilitiesExecute on territory plans to deliver maximum revenue potential...

  • Strategic Retail Account Executive

    7 days ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Research Council Full time

    The Research Council is seeking a Strategic Retail Account Executive to join our team. As a key member of our commercial team, you will be responsible for developing and executing strategic account plans to drive business growth and expansion.ResponsibilitiesDevelop and execute strategic account plans to drive revenue growth and customer...

  • Executive Pastry Director

    2 days ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Coworth Park Full time

    Coworth Park: A Premier Destination for Pastry ExcellenceWe are seeking a highly skilled Pastry Head Chef to join our team at Coworth Park, a renowned luxury resort. As a key member of our culinary team, you will be responsible for overseeing the creation and execution of innovative pastry dishes.The successful candidate will have a proven track record in...

  • Account Director

    4 weeks ago

    Maidenhead, UK, Windsor & Maidenhead, United Kingdom nimbl Full time

    nimbl is working on behalf of a leading brand activation agency looking to recruit an experienced Account Director. The agency is an award winning agency, representing some of the most iconic brands helping their clients win fans for brands, through a unique mix of sampling, experiential and influencer marketing. Title: Account DirectorSalary: £55,000...

  • Mechanical Design Engineer Lead

    4 weeks ago

    Maidenhead, UK, Windsor & Maidenhead, United Kingdom Technical Global Solutions Full time

    Role OverviewThe Mechanical Engineering Lead oversees a team of engineers responsible for designing mechanical systems within generator projects, ensuring alignment with both project specifications and industry standards. This role is integral to refining engineering processes and best practices, supporting high standards, quality, and customer satisfaction....

  • Executive Chef Assistant

    2 weeks ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Bupa Full time

    Are you passionate about creating delicious dishes that bring joy to people's lives?We are looking for an Executive Chef Assistant to join our team at St Marks Care Home in Maidenhead.This is a fantastic opportunity to work in a dynamic kitchen environment, where you will be responsible for assisting the head chef in preparing and serving high-quality meals...

  • National Account Executive

    7 days ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Jacobs Coffee Full time

    Jacobs Coffee is seeking a skilled Business Development Manager to fill the role of National Account Manager. As a key member of our sales team, you will be responsible for delivering JDE targets and customer P&L, including volume, value, GP, and GP% measures.You will work closely with customers to develop tailored customer-focused plans, NPD, promotional...

  • Dynatrace Enterprise Acquisition Account Executive

    2 weeks ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Dynatrace Full time

    About the RoleWe are seeking a seasoned sales professional to fill the position of Enterprise Acquisition Account Executive, focusing on driving revenue growth through targeted acquisition efforts across various industry segments.In this role, you will be responsible for overseeing existing customer relationships and expanding partnerships with 35-40...

  • Retail Business Development Executive

    1 week ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Remy Cointreau Full time

    Job SummaryWe are seeking a highly motivated National Account Executive to join our team at Remy Cointreau. This is an exciting opportunity to work closely with a major retail client, developing and executing strategies to drive business growth and profitability.About the RoleAs a National Account Executive, you will be responsible for managing and growing...

  • Regional Sales Executive

    3 weeks ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Pybus Recruitment Ltd Full time

    Job Title: Regional Sales ExecutiveLocation: South East Region London Home Counties Essex Kent Surrey SussexBenefits: 38,000 basic salary tax efficient company car bonus OTE (uncapped)Our client is one of Europe's leading commercial vehicle manufacturers.Elevate your career trajectory with a distinguished role as a Regional Sales Executive.This position...