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Customer Success Team Manager
4 months ago
Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That's why many of the world's largest organizations trust Dynatrace to modernize and automate cloud operations, release better software faster, and deliver unrivalled digital experiences.
The Customer Success Manager (CSM) is responsible for managing success, preserving renewals and identifying growth opportunities for assigned accounts in their territory by setting goals, driving adoption, demonstrating value and focusing on growing relationships with key account personnel. The CSM will drive renewals and account growth, navigate enterprise organizations, and collaborate with our Champions and Dynatrace account team alike to ensure on-time renewals.
Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, and project planning.
Build Dynatrace brand awareness and loyalty
Conduct regular proactive calls and account review meetings; Work with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution
Coordinate account activities with sales teams for Assigned accounts within territory
Leverage relationships to aid in the building of reference accounts/contacts
Travel as required
A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices
Proven expertise working with the executive level in client environments, as well as with procurement and business owners
Proficiency in English (spoken and written)
Ability to develop strong relationships with the user/customer/internal communities
Understanding of Internet, web and mobile applications; knowledge of HTML, JavaScript etc.
