Lead Customer Success Manager

7 days ago


Maidenhead, Windsor and Maidenhead, United Kingdom Dynatrace Full time

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Company Description

Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That's why many of the world's largest organizations trust Dynatrace to modernize and automate cloud operations, release better software faster, and deliver unrivalled digital experiences.

Job Description

The Customer Success Manager (CSM) is responsible for managing success, preserving renewals and identifying growth opportunities for assigned accounts in their territory by setting goals, driving adoption, demonstrating value and focusing on growing relationships with key account personnel. The CSM will drive renewals and account growth, navigate enterprise organizations, and collaborate with our Champions and Dynatrace account team alike to ensure on-time renewals.

Role & Responsibilities

  • Accelerate customer adoption of Dynatrace SaaS/Managed product portfolio through technical enablement, usage training, and project planning.
  • Own renewal strategy and subsequent on time renewal of subscription(s)
  • Build Dynatrace brand awareness and loyalty
  • Defend against the competition
  • Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items
  • Work with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution
  • Coordinate account activities with sales teams for Assigned accounts within territory
  • Identify strategic, new business growth opportunities
  • Leverage relationships to aid in the building of reference accounts/contacts
  • Act as customer advocate and liaison to become a Trusted Advisor
  • Travel as required

Qualifications

  • A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices
  • Proven expertise working with the executive level in client environments, as well as with procurement and business owners
  • Proficiency in English (spoken and written)
  • Excellent verbal, written and interpersonal communication skills
  • Awareness of the APM marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition.
  • Highly motivated, energetic and committed to getting results
  • Ability to develop strong relationships with the user/customer/internal communities
  • Understanding of Internet, web and mobile applications; knowledge of HTML, JavaScript etc.

Additional Information

All your information will be kept confidential according to EEO guidelines.

#J-18808-Ljbffr

  • Maidenhead, Windsor and Maidenhead, United Kingdom dynaTrace software GmbH Full time

    The Customer Success Manager (CSM) is responsible for managing success, preserving renewals and identifying growth opportunities for assigned accounts in their territory by setting goals, driving adoption, demonstrating value and focusing on growing relationships with key account personnel. The CSM will drive renewals and account growth, navigate enterprise...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Dynatrace Full time

    Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, our all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to...


  • Maidenhead, UK, Windsor & Maidenhead, United Kingdom My Product Path Full time

    Customer Success Manager Maidenhead £45k + bonus Maidenhead (hybrid)My Product Path is partnered with a global leader in innovative lift & communication solutions currently looking for a Customer Success Manager to join them on a permanent basis. This is a brand new role within a new division so it would suit someone willing to get stuck in with the...


  • Maidenhead, Windsor and Maidenhead, United Kingdom JACOBS DOUWE EGBERTS Full time

    Job Title: Customer Service ManagerCompany: JACOBS DOUWE EGBERTS (JDE)For over 265 years, JACOBS DOUWE EGBERTS (JDE) has been inspired by the magic that can happen over a cup of coffee or tea. Fueled by the purpose of creating unforgettable coffee moments, we strive to be the top coffee choice in the UK. Today, our wide coffee & tea range is available in...

  • Brand Lead

    7 days ago


    Maidenhead, Windsor and Maidenhead, United Kingdom AbbVie Full time

    Company DescriptionJob Description Brand Lead - (1/2 Direct reports)**- Based in the offices in Maidenhead reporting into the Business Unit Manager or Business Unit Director Highly competitive salary, Car allowance, Bonus and comprehensive benefits packageObjective:To lead the marketing function and cross functional matrix team to define, develop and deliver...

  • Brand Lead

    7 days ago


    Maidenhead, Windsor and Maidenhead, United Kingdom AbbVie Full time

    Job DescriptionBrand Lead – (1/2 Direct reports) Based in the offices in Maidenhead reporting into the Business Unit Manager or Business Unit DirectorHighly competitive salary, Car allowance, Bonus and comprehensive benefits packageObjective:To lead the marketing function and cross functional matrix team to define, develop and deliver the brand strategy...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Amplifon Group Full time

    Customer Care CoordinatorMaidenheadHours: 22.5 hours - Monday 9am - 5pm, Tuesday, Thursday & Friday 9am - 2pm.Salary: £10ph.A Career to Be Proud Of....At Amplifon, we are dedicated and proud to provide the most advanced hearing aid technology that allows us to deliver an exceptional experience to every one of our customers.To help make this a reality, we...


  • Maidenhead, Windsor and Maidenhead, United Kingdom The Rank Group plc Full time

    Talent Development Lead - Maidenhead Company Description Who we are... From the fun of Mecca Bingo to the experience of Grosvenor Casinos, from in-person to online, from local to global, players love the experiences our famous brands deliver. This is such an exciting sector to be part of, bringing entertainment to millions in a culture of opportunity and...

  • Customer Assistant

    1 week ago


    Maidenhead, Windsor and Maidenhead, United Kingdom SLS Recruitment Full time

    Sales Assistant - Immediate starts available (No experience required)Looking for an exciting new full time job?Looking for work in the Slough area?Start a fresh new career with this fantastic sales opportunity offering great progression and amazing national and international travel opportunities along with a highly flexible schedule.Have you worked in a bar,...


  • Maidenhead, Windsor and Maidenhead, United Kingdom TFP Fertility Full time

    We, TFP, are looking for brilliant minds and passionate hearts to help us shape the future of fertility health. We are one of the largest fertility service providers in Europe operating our IVF clinics and egg/sperm freezing banks in currently 6 countries. We have embarked on the mission to use technology to provide parents with a memorable best-in-class...

  • Business Manager

    7 days ago


    Maidenhead, Windsor and Maidenhead, United Kingdom Signet Resources Full time

    Business ManagerWe are looking for a dynamic Business Development Manager help the business generate new leads, sales, and winning business. You will be responsible to sell Signet Resources and our offerings to potential clients.The responsibilities of the business manager include recommending ways to increase leads, generating and developing your own...


  • Maidenhead, Windsor and Maidenhead, United Kingdom R3vamp Full time

    Circa £40kIf the following job requirements and experience match your skills, please ensure you apply promptly.MaidenheadPermanentYour New RoleAs a Customer Services Trainer, you will design, deliver, and facilitate a variety of learning programs, including onboarding, technical and soft skills training, leadership programs, and compliance training. The...

  • Customer Assistant

    7 days ago


    Maidenhead, Windsor and Maidenhead, United Kingdom M&S Full time

    SummaryCustomer Assistant - Cafe & Operations - MaidenheadPurposeTo deliver a great shopping experience for our customers, putting customers before task every time. Champion new ways of working within stores, through an open mindset and positive attitude. Complete tasks and processes that deliver 'best in town' standards. Serve and sell across all channels...


  • Maidenhead, Windsor and Maidenhead, United Kingdom JACOBS DOUWE EGBERTS Full time

    Company DescriptionFor more than 265 years, JACOBS DOUWE EGBERTS (JDE) is inspired by its belief that it's amazing what can happen over a cup of coffee or tea. We are fuelled by our purpose of creating coffee to make amazing moments happen, to become the most chosen coffee in the UK. Today, our coffee & tea portfolio is available in more than 100 developed...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Brook Street Full time

    Are you an experienced Customer Service Advisor?Do you have great communication skills?Do you have the ability to multi-task and manage your time effectively?Location: MaidenheadSalary: £23,920PermanentStart date:ASAPWorking days: Monday - FridayHours: 37.5 per weekWhat will you be doing as a Customer Service Advisor?" Liaise with a variety of third parties...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Karo Healthcare Full time

    Karo Healthcare, a dynamic and growing company, is all about making smart choices for everyday healthcare. With a wide-ranging portfolio across seven categories including medical products, we own and sell over 100 brands in about 90 countries. Our portfolio includes such brands as E45, Pevaryl, Lamisil, Nutravita, Decubal and many others. Our core belief in...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Regus Full time £40,000

    Customer Services Manager (On Target Earnings: up to £40,000)This position sits at the heart of our growing global organization, you will be responsible for all aspects of your centre's performance. Above all, looking after our customers so well that each becomes a brand ambassador - for you, your team and IWG.great induction training and excellent ongoing...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Grünenthal Full time

    Country:United KingdomCity:MaidenheadDepartment:Commercial, Marketing & SalesJob ID:43166- Are you an entrepreneurial thinker? Do you want to join a dynamic team with a strong sense of purpose that thrives on finding new ways to tackle challenges? Then our- Commercial, Marketing & Sales team is the right place for you: whether you're passionate about...


  • Maidenhead, Windsor and Maidenhead, United Kingdom Trading Depot Full time

    About Us:Established in 2007, Trading Depot is an E-Commerce business based in Maidenhead supplying a range of products to DIY and trade markets.This is a fantastic time to join the Trading Depot brand and with us on our journey to grow online sales even further. Keen for constant expansion, you will be a key part of a successful and growing friendly team,...


  • Maidenhead, Windsor and Maidenhead, United Kingdom AVK-SEG UK Ltd Full time

    AVK is a leading player in the energy sector, committed to driving innovation and sustainability in critical power installations. We are on a mission to transform the industry, aligning our strategies with a sustainable future. We are looking for a Mechanical Engineering Lead to join our Engineering Design Team.As the Mechanical Engineering Lead at AVK you...