Current jobs related to Customer Service Manager - Maidenhead, Windsor and Maidenhead - JACOBS DOUWE EGBERTS

  • Customer Service Manager

    6 days ago

    Maidenhead, Windsor and Maidenhead, United Kingdom JACOBS DOUWE EGBERTS Full time

    Job Title: Customer Service ManagerAt JACOBS DOUWE EGBERTS, we're passionate about creating amazing moments over a cup of coffee or tea. As our Customer Service Manager, you'll play a crucial role in ensuring our customers receive industry-leading service, on time and in full. Your focus will be on optimizing the supply chain flow to customers, integrating...

  • Customer Service Manager

    6 days ago

    Maidenhead, Windsor and Maidenhead, United Kingdom JACOBS DOUWE EGBERTS Full time

    Job Title: Customer Service ManagerAt JACOBS DOUWE EGBERTS, we're passionate about creating amazing moments over a cup of coffee or tea. As our Customer Service Manager, you'll play a crucial role in ensuring our customers receive industry-leading service, on time and in full. Your focus will be on optimizing the supply chain flow to customers, integrating...

  • Customer Service Manager

    2 weeks ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Remy Cointreau Full time

    Job DescriptionJob Summary: We are seeking a highly skilled Customer Service Manager to join our team at Remy Cointreau. As a key member of our Supply Chain Operations team, you will be responsible for ensuring our customers receive industry-leading service and support.Key Responsibilities:Customer Service: Ensure that customer satisfaction is central to...

  • Customer Service Manager

    2 weeks ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Remy Cointreau Full time

    Job DescriptionJob Summary: We are seeking a highly skilled Customer Service Manager to join our team at Remy Cointreau. As a key member of our Supply Chain Operations team, you will be responsible for ensuring our customers receive industry-leading service and support.Key Responsibilities:Customer Service: Ensure that customer satisfaction is central to...

  • Customer Service Manager

    8 hours ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Remy Cointreau Full time

    Job Title: Aftersales Customer Services ExecutiveWe are seeking a highly skilled and experienced Aftersales Customer Services Executive to join our team. As a key member of our customer service team, you will be responsible for ensuring our customers receive industry-leading on-time, in-full service.The successful candidate will have a strong understanding...

  • Customer Service Manager

    6 hours ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Remy Cointreau Full time

    Job Title: Aftersales Customer Services ExecutiveWe are seeking a highly skilled and experienced Aftersales Customer Services Executive to join our team. As a key member of our customer service team, you will be responsible for ensuring our customers receive industry-leading on-time, in-full service.The successful candidate will have a strong understanding...

  • Aftersales Customer Services Manager

    5 hours ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Remy Cointreau Full time

    Job Title: Aftersales Customer Services ManagerWe are seeking a highly skilled Aftersales Customer Services Manager to join our team at JACOBS DOUWE EGBERTS. As a key member of our Supply Chain team, you will be responsible for ensuring our customers receive industry-leading on-time, in-full service.The successful candidate will have a strong background in...

  • Aftersales Customer Services Manager

    3 hours ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Remy Cointreau Full time

    Job Title: Aftersales Customer Services ManagerWe are seeking a highly skilled Aftersales Customer Services Manager to join our team at JACOBS DOUWE EGBERTS. As a key member of our Supply Chain team, you will be responsible for ensuring our customers receive industry-leading on-time, in-full service.The successful candidate will have a strong background in...

  • Manager of Technical Customer Support Services

    1 month ago

    Maidenhead, Windsor and Maidenhead, United Kingdom De Beers Group Full time

    Job Overview: De Beers Group is seeking a dedicated professional to oversee the Technical Customer Services function, which plays a crucial role in supporting a diverse range of machines and instruments utilized throughout the diamond value chain, from initial sorting to final verification. Key Responsibilities: Define, develop, and manage the Technical...

  • Manager of Technical Customer Support Services

    1 month ago

    Maidenhead, Windsor and Maidenhead, United Kingdom De Beers Group Full time

    Job Overview: De Beers Group is seeking a skilled professional to oversee the Technical Customer Services function within the Pricing, Product & Technology Development (PPTD) division. This role is crucial in delivering exceptional support for a variety of machines and instruments utilized throughout the diamond value chain, ensuring both internal and...

  • Manager of Technical Customer Support Services

    1 month ago

    Maidenhead, Windsor and Maidenhead, United Kingdom De Beers Group Full time

    Job Overview: De Beers Group is seeking a skilled individual to oversee the Technical Customer Services function within the Pricing, Product & Technology Development (PPTD) division. This role is pivotal in delivering exceptional support for both technical sorting equipment and diamond verification instruments throughout the diamond value chain. Key...

  • Customer Service Representative

    2 weeks ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Bucks and Berks Recruitment Full time

    About the RoleBucks and Berks Recruitment is seeking a highly skilled Customer Service Executive to join our team. As a key member of our Customer Engagement team, you will be responsible for managing relationships with customers, responding to their requests and queries, and providing exceptional customer service.Key ResponsibilitiesFirst-Line Support:...

  • Customer Service Representative

    2 weeks ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Bucks and Berks Recruitment Full time

    About the RoleBucks and Berks Recruitment is seeking a highly skilled Customer Service Executive to join our team. As a key member of our Customer Engagement team, you will be responsible for managing relationships with customers, responding to their requests and queries, and providing exceptional customer service.Key ResponsibilitiesFirst-Line Support:...

  • Customer Service Representative

    1 week ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Bucks & Berks Recruitment PLC Full time

    Customer Service Executive OpportunityFantastic opportunity to join a fast-growing market leader as a Customer Service Executive. This role offers a unique chance to develop your skills in customer engagement and relationship management.About the RoleThe Customer Engagement team is responsible for assisting all customers and serving as the entry point for...

  • Customer Service Representative

    1 week ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Bucks & Berks Recruitment PLC Full time

    Customer Service Executive OpportunityFantastic opportunity to join a fast-growing market leader as a Customer Service Executive. This role offers a unique chance to develop your skills in customer engagement and relationship management.About the RoleThe Customer Engagement team is responsible for assisting all customers and serving as the entry point for...

  • Customer Service Representative

    2 weeks ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Bucks & Berks Recruitment PLC Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Executive to join our team at Bucks & Berks Recruitment PLC. As a key member of our Customer Engagement team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide first-line support to customers via phone, email,...

  • Customer Service Representative

    2 weeks ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Bucks & Berks Recruitment PLC Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Service Executive to join our team at Bucks & Berks Recruitment PLC. As a key member of our Customer Engagement team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide first-line support to customers via phone, email,...

  • Customer Service Representative

    2 weeks ago

    Maidenhead, Windsor and Maidenhead, United Kingdom JACOBS DOUWE EGBERTS Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and support to our valued customers.Key ResponsibilitiesOrder Processing: Maximize customer satisfaction by processing...

  • Customer Service Representative

    2 weeks ago

    Maidenhead, Windsor and Maidenhead, United Kingdom JACOBS DOUWE EGBERTS Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our customer service team, you will be responsible for delivering exceptional customer service and support to our valued customers.Key ResponsibilitiesOrder Processing: Maximize customer satisfaction by processing...

  • Customer Service Representative

    6 days ago

    Maidenhead, Windsor and Maidenhead, United Kingdom Bucks and Berks Recruitment Full time

    Customer Success Executive OpportunityFantastic opportunity to join a fast-growing market leader as a Customer Success Executive. This role is a key part of the Customer Engagement team, responsible for assisting all customers and serving as the entry point for customer queries.The main priority and focus of this role is managing relationships with customers...

Customer Service Manager

3 months ago

Maidenhead, Windsor and Maidenhead, United Kingdom JACOBS DOUWE EGBERTS Full time

Job Title: Customer Service Manager

Company: JACOBS DOUWE EGBERTS (JDE)

For over 265 years, JACOBS DOUWE EGBERTS (JDE) has been inspired by the magic that can happen over a cup of coffee or tea. Fueled by the purpose of creating unforgettable coffee moments, we strive to be the top coffee choice in the UK. Today, our wide coffee & tea range is available in over 100 markets, showcasing a portfolio of 50+ brands like L'OR, Jacobs, Senseo, and Tassimo. JDE is an integral part of JDE Peet's, the world's largest coffee and tea-focused company based in The Netherlands.

Curious about working at JDE? We take pride in our dedicated associates who push boundaries, aiming for mastery in all they do. Our mission is simple yet ambitious - JDE: A coffee & tea for every cup.

Job Description

The Customer Service Manager ensures customers receive exceptional on-time services and leads local customer service initiatives to enhance supply chain efficiency.

Responsibilities include:

  • Focus on team development to enhance Customer Service Team capabilities
  • Ensure customer satisfaction is the top priority
  • Collaborate with customers to boost satisfaction and optimize efficiency
  • Oversee Order To Cash (OTC) BPO processes
  • Analyze data for performance monitoring and improvement planning
  • Implement customer service procedures and seek continuous improvement opportunities
  • Collaborate with Supply Chain Manager to align department plans with overall objectives
  • Establish customer service procedures and standards
  • Evaluate external customer satisfaction and drive improvement initiatives

Qualifications

Must have:

  • Demonstrable experience in Supply Chain and Order Management
  • Previous People Management experience
  • Knowledge of Order to Cash processes
  • Understanding of EDI systems
  • Strong data analysis and reporting abilities
  • High-level Customer Focus and exemplary Customer Service skills
  • Proven Project Management skills
  • Ability to strategize and lead
  • FMCG supply chain exposure

Nice to have:

  • Understanding of warehouse & distribution networks

Additional Information

Your role will involve a mix of remote work, as well as being present in Banbury and Maidenhead.