Customer Service Representative

2 days ago

Maidenhead, Windsor and Maidenhead, United Kingdom Bucks & Berks Recruitment PLC Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Executive to join our team at Bucks & Berks Recruitment PLC. As a key member of our Customer Engagement team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Provide first-line support to customers via phone, email, and chat, resolving issues and answering queries in a timely and professional manner.
  • Liaise with internal teams to troubleshoot and diagnose technical issues, ensuring seamless customer experience.
  • Log and track customer interactions, ensuring accurate and up-to-date records.
  • Manage and maintain customer relationships, ensuring high levels of satisfaction and loyalty.
  • Collaborate with the sales team to ensure successful onboarding of new customers.
  • Develop and deliver training programs to enhance customer knowledge and skills.
  • Contribute to the creation of service packs and host service reviews to ensure continuous improvement.
Requirements
  • Excellent verbal and written communication skills, with the ability to communicate complex information in a clear and concise manner.
  • Strong attention to detail, with the ability to prioritize tasks effectively and manage multiple projects simultaneously.
  • Excellent team player, with the ability to work collaboratively with internal teams to achieve shared goals.
  • Highly organized, with the ability to work independently and make decisions with minimal supervision.
  • Experience of using Microsoft tools, including Excel, and ability to learn new systems quickly.
Experience

A minimum of 1 year's experience in a customer-facing role, with a proven track record of delivering exceptional customer service and support.

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