Institutional Client Services Associate

6 months ago


London, United Kingdom Interactive Brokers Full time

Responsibilities

:

First point of contact for client queries, including but not limited to:

Assistance with multiple trading platforms (desktop, mobile, browser)Resolution of trade-related queries (order entry, trade execution)Communication and escalation of high-level issues to relevant stakeholdersRelationship Management for key institutional clientsProject Management of platform and process enhancementsOther tasks including client training, general market research and development

Qualification & Skills

Strong knowledge of listed Equities, Options, Futures, and FX.Analytical problem-solver with a passion for technology and financial markets.Prior experience in international settlements or clearing operations is a plus.Bilingual (English and German preferred).University degree or higher.At least 1-2 years experience, preferably in a client-facing capacity at a global financial institution (less experienced candidates with a strong grasp of the core competencies will also be considered).

Location

20 Fenchurch Street, London, EC3M 3BY

8 am – 5 pm, Monday – Friday

Benefits

Career support and developmentSalary commensurate with experiencePerformance-based discretionary cash bonus schemeDiscretionary stock grantGroup Life Assurance coverGroup Income ProtectionOccupation pension scheme based on Gross earningsHybrid working modelAbove statutory annual leave, increasing with serviceDaily company-paid lunch and healthy snack options throughout the day (when working from the office)Access to Private Medical Insurance, Dental Plan and/or Health Cash Plan (including dependants)*Corporate eventsTravel season ticket loansCycle to work scheme

*on successful completion of the probation period

Interactive Brokers is an Equal Opportunity Employer committed to offering employees a diverse, equitable and inclusive workplace.

If you have what it takes to become part of our London office team, please apply today

Interactive Brokers (UK) values in promoting, monitoring, implementing best practices, policies and procedures and culture in adhering to and promoting the FCA Consumer Duty with the organisation.



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