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Institutional Client Services Associate

1 month ago

London, UK, United Kingdom Interactive Brokers Group, Inc. Full time

Interactive Brokers is an online broker offering trading access for experienced traders to products traded on 150 markets and exchanges worldwide. IBUK is part of a global group of financial services companies with over $12 billion in equity capital and publicly traded under the symbol “IBKR.”

We are looking for an enthusiastic self-starter with outstanding communication and problem-solving skills to provide a high level of service to IBKR’s global existing and prospective institutional clients (including banks, hedge funds, financial advisors and brokers) via telephone, ticket, and live chat. If you have any additional languages, please disclose them in the application.

We pride ourselves on building and maintaining long-term client relationships while providing a seamless onboarding experience as we continue expanding our global product and service offerings. Your contribution will play a crucial role in supporting clients with technical or trade-related queries and cultivating lasting professional relationships.

At IBUK, we have a supportive culture that encourages our team to develop and grow through involvement in projects, mentoring programmes, mandatory and enhanced training and professional qualifications.

Key Responsibilities:

First point of contact for client queries, including but not limited to:

• Assistance with multiple trading platforms (desktop, mobile, browser)

• Resolution of trade-related queries (order entry, trade execution)

• Communication and escalation of high-level issues to relevant stakeholders

• Relationship Management for key institutional clients

• Project Management of platform and process enhancements

• Other tasks, including client training, general market research and development

Qualification & Skills

• Strong knowledge of listed Equities, Options, Futures, and FX

• Analytical problem-solver with a passion for technology and financial markets

• Prior experience in international settlements or clearing operations is a plus.

• University degree or higher

• At least 1-2 years experience, preferably in a client-facing capacity at a global financial institution (less experienced candidates with a strong grasp of the core competencies will also be considered).

Location

20 Fenchurch Street, London, EC3M 3BY

8 am – 5 pm, Monday – Friday

Benefits

• Career support and development

• Salary commensurate with experience

• Performance-based discretionary cash bonus scheme

• Discretionary stock grant

• Group Life Assurance cover

• Group Income Protection

• Occupation pension scheme based on Gross earnings

• Hybrid working model

• Above statutory annual leave, increasing with service

• Daily company-paid lunch and healthy snack options throughout the day (when working from the office)

• Access to Private Medical Insurance, Dental Plan and/or Health Cash Plan (including dependants)*

• Corporate events

• Travel season ticket loans

• Cycle to work scheme