Visitor Journey Consultant

1 week ago

Llandudno, United Kingdom The National Trust Full time
Visitor Journey Consultant - Llandudno

Summary

We’re looking for someone who is committed to engagement, community involvement and consultation, skilled in understanding audiences, helping us welcome everyone and connect a diverse audience to our places. This is about championing engagement, diversity, and service at our places, to make sure that the experience is the best it can be. 

Rydym yn chwilio am rywun sy'n ymrwymedig i ymgysylltu, ymwneud ac ymgynghori cymunedol, yn fedrus o ran deall cynulleidfaoedd, i’n helpu i groesawu pawb a chysylltu cynulleidfa amrywiol gyda'n lleoedd. Y nod yw hyrwyddo ymgysylltu, amrywiaeth a gwasanaeth yn ein lleoedd, i wneud yn si?r fod y profiad yr un gorau y gall fod.

Bydd y rôl hon yn ein helpu ni i ddeall y cymunedau sy'n agos at ein lleoedd a darparu cymorth ymarferol wrth eu croesawu atom. Gan weithio mewn partneriaeth ag ystod amrywiol o gymunedau ac arbenigwyr i greu rhwydwaith cynghori a chefnogaeth a fydd yn helpu ein lleoedd, yn arbennig felly yn yr awyr agored, ledled Cymru, er mwyn creu profiadau arloesol a hygyrch.

Mae'n ymwneud â dathlu lleoedd a straeon unigryw Cymru gyda chynulleidfa mor eang â phosib.

Mae ein polisi gweithio hybrid yn golygu y gallwch gydbwyso gweithio yn y swyddfa a gweithio gartref gydag ymweliadau safle a chyfarfodydd mewn mannau eraill dan ofal yr Ymddiriedolaeth Genedlaethol. Byddwn yn sgwrsio am hyn yn fanylach yn y cyfweliad, ond dylech ddisgwyl bod ar un o safleoedd yr Ymddiriedolaeth Genedlaethol am 40-60% o'ch wythnos waith.

Amser llawn - 37.5 awr yr wythnos: £36,621

Cyfnod penodol o 2 flynedd




What it's like to work here

This role will help us understand the communities close to our places and provide practical help in welcoming them in. Working in partnership with a diverse range of communities and specialists to create a network of advice and support which will help our places, especially outdoors, across Wales to create innovative and accessible experiences.

It is about celebrating the unique places and stories of Wales with as wide an audience as possible.

As this role covers the Wales, your contractual place of work will be the nearest National Trust consultancy office to your home. Our hybrid working policy means you can balance office and home working with site visits and meetings at other National Trust places. We’ll talk about this in more detail at interview, but you should expect to be at a National Trust site for 40–60% of your working week.

Working at properties across Wales to provide practical advice and support to operational teams and helping them to make their places more accessible and connected to local communities. Reporting to a Consultancy Manager, you’ll be a member of the Trust's regional consultancy in Wales. You’ll join a network of project managers, curators and other specialists who work closely with property teams to share skills and experience across departments and boundaries, offering our properties outstanding advice and support. 



What you'll be doing

Over the next two years you’ll lead the programme to develop activities enabling diversification of our audiences, encouraging engagement with under-represented communities to help us deliver our Everyone Welcome objectives. Working in partnership with operational teams to develop and deliver plans to provide continuous improvement in access. Using indoor and outdoor spaces to celebrate Welsh stories and culture to a more diverse audience.

You’ll be supported in-house by curators, marketing and communications, and operational teams but will drive external consultation and engagement to understand the needs of different audiences. Experienced in community engagement, you will be able to provide expert advice and support to teams on this. You’ll be both creative and practical, coordinating the access improvement programme, and be able to translate audience data into innovative and engaging activities. Your methodical approaches to evaluation, testing and learning will result in new ways of engaging with access partners, communities, and other stakeholders. To achieve this, you’ll identify and liaise with appropriate partners to provide expert advice, on access, community development and Welsh culture.

You’ll need to establish and maintain an effective reporting system to understand and share audience data as well as to keep track of access improvements, using our project management tools and framework. You'll be part of the Everyone Welcome and access steering groups, and contribute to the development of these plans, ensuring they deliver good value. We’ll give you support in all aspects of project management.

Please also read the full role profile and additional information, attached to this advert, there are also full Welsh language versions attached.





Who we're looking for

We’d love to hear from you if you’re:

  • keenly aware of innovative approaches in the world of customer service or visitor attractions
  • up to speed with using evaluation and measurement to drive consistent standards
  • practically experienced in raising standards of service and presentation for visitors
  • knowledgeable about audience segmentation and the needs of different audiences
  • a confident communicator, good at working with a wide range of people both internally and externally
  • focused on giving a great service to your clients, using your skills to understand, influence, negotiate and find solutions
  • adept at managing your time, costs and quality with a busy and varied workload, with some experience of managing small projects
  • a champion of inclusion, who helps support everyone to feel welcome.


The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

•Substantial pension scheme of up to 10% basic salary

•Free entry to National Trust places for you, a guest and your children (under 18)

•Rental deposit loan scheme

•Season ticket loan

•EV car lease scheme 

•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

•Flexible working whenever possible

•Employee assistance programme

•Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.

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