Visitor Experience Specialist

7 days ago


Llandudno, Conwy, United Kingdom National Trust Full time

About the Role

We're seeking a Visitor Experience Specialist to join our team at the National Trust. As a key member of our consultancy team, you'll play a vital role in helping us understand the communities close to our places and provide practical help in welcoming them in.

Key Responsibilities

  • Develop and deliver plans to improve access and engagement with under-represented communities
  • Work in partnership with operational teams to create innovative and accessible experiences
  • Use audience data to inform and improve our services
  • Establish and maintain effective reporting systems to track access improvements
  • Contribute to the development of access and engagement plans

What We're Looking For

  • Experience in community engagement and audience development
  • Knowledge of Welsh culture and history
  • Ability to work in partnership with operational teams
  • Strong communication and project management skills
  • Passion for creating inclusive and accessible experiences

Benefits

  • Substantial pension scheme
  • Free entry to National Trust places
  • Rental deposit loan scheme
  • Season ticket loan
  • EV car lease scheme
  • Perks at work discounts
  • Holiday allowance
  • Flexible working
  • Employee assistance programme

About the National Trust

We're a charity that protects and preserves the natural beauty and historic places of the UK. We're committed to creating an inclusive culture where everyone feels welcome. We welcome and value difference, and we're proud to be an equal opportunities employer.



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