Visitor Journey Consultant
6 days ago
This is an exciting opportunity to join our team as a Visitor Journey Consultant, working closely with our operational teams to develop and deliver plans to provide continuous improvement in access. You will be responsible for leading the programme to develop activities enabling diversification of our audiences, encouraging engagement with under-represented communities to help us deliver our Everyone Welcome objectives.
Key Responsibilities
• Develop and deliver plans to improve access and engagement with under-represented communities
• Lead the programme to develop activities enabling diversification of our audiences
• Work in partnership with operational teams to develop and deliver plans to provide continuous improvement in access
• Use indoor and outdoor spaces to celebrate Welsh stories and culture to a more diverse audience
• Establish and maintain an effective reporting system to understand and share audience data
What You'll Need
To be successful in this role, you will need to have:
• A keen awareness of innovative approaches in the world of customer service or visitor attractions
• Up-to-date knowledge of evaluation and measurement to drive consistent standards
• Practical experience in raising standards of service and presentation for visitors
• Knowledge of audience segmentation and the needs of different audiences
• A confident communicator, good at working with a wide range of people both internally and externally
• A focus on giving a great service to your clients, using your skills to understand, influence, negotiate and find solutions
• Adept at managing your time, costs and quality with a busy and varied workload, with some experience of managing small projects
What We Offer
The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.
We offer a range of benefits, including:
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places
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