Fan Support Team Member Casual

1 month ago

Brentford, United Kingdom Brentford Football Club Full time

Job Title: Fan Support TeamMember(Casual)

Department:Fan &CommunityRelations

Reporting:Disability AccessOfficer

Location:Within the BrentfordEstate

Salary: 16.92per hour (inclusive of holidaypay)

Closing date:11 July2024

BrentfordFC is a bit different to other Premier League football clubs. Weput our fans first we are a true community club and while we arefinancially sustainable we are not afraid to take calculated risks.We take huge pride in our environment and culture within the Clubwhich focuses on development inclusion and not being afraid tothink differently.

Being progressive humble andrespectful while sticking together as one team across the Clubguides how we work and the decisions we make eachday.

We also firmly believe that a diverseworkforce is a better workforce which will help us develop ideassolve problems and ultimately grow BrentfordFC.

We play in a brandnew stadium 15 minutes fromHeathrow in vibrant west London.

We will neverforget where we have come from but we are excited about the futurethat lies ahead.

Come joinus.

InclusionStatement:

Brentford FC is anorganisation which values and is passionate about diversity andinclusivity. We welcome and encourage applications from qualifiedcandidates including those from underrepresented groups such asthose from ethnically diverse backgrounds women those from theLGBTQ community and those with disabilities. Should you require anyworkplace accommodations (also known as reasonable adjustments) youwill have the opportunity to let us know at the appropriate pointsin the hiring process.

SafeguardingStatement:

Brentford FC iscommitted to equality the safeguarding and welfare of all childrenand adults at risk. This responsibility is shared by all staff andvolunteers at the club safeguarding is everyones responsibility.Staff will be required to undertake regular safeguarding trainingto enable and reinforce a proactive approach to safeguarding. Thisrole requires the post holder to apply all relevant policies anduphold the clubs commitment to safeguarding vulnerable people toensure a safe environment for all. This includes the timelyreporting of any safeguarding concern to the safeguarding team. Weremind those barred from regulated activity that it is an offenceto apply for such positions.

Please note that where appropriatefor the role youwill berequired to complete additional background checks such asDisclosure and Barring Service (DBS) checks and police checks forany time you have lived or workedoutside of the UK in the last 10years. You can find out more aboutthis at

Pleasealso note that a CV application will not be sufficient.Applications will not be considered where the application form hasnot been completed infull.


Ifthe role you are applying for involves regulated activity and youhave been shortlisted for a first stage interview you will be askedto fill out a Declaration of OffencesForm.


Roleof the Fan Support Team Member

Aspart of our commitment to making matchdays special at the GtechCommunity Stadium we want every fans experience to be as enjoyableas possible.

To support our commitment we arerecruiting a number of Fan Support Team Member positions. Thesuccessful Fan Support Team Member candidates will be there tooffer a friendly face on matchdays provide information and supportus in enhancing the matchday experience for our fans at the GtechCommunity Stadium.

MainAccountabilities

  • Create and promote a safe and welcoming environment for supportersat the Gtech CommunityStadium.
  • Assist fansarriving and leaving the stadium.
  • Provide information tofans on the local area community and transportoptions.
  • Gather supporterfeedback on matchdays and assist with comments suggestions andcomplaints to improve fans matchday experience as part of the Fan& Community Relationsteam.
  • Provideaccessibility support for home and away fans visiting thestadium.
  • Support otherevents including Gtech Community Stadium Tours fan events and otherBrentford Football Clubfixtures.

GeneralClubAccountabilities

  • Toensure compliance with all relevant Club policies includingsafeguarding health and safety policies and with specific referenceto the data regulations (GDPR and PECR)
  • Toensure compliance with the Clubs Code ofConduct.
  • To ensure compliance with all relevantlegal regulatory ethical and socialrequirements
  • To build and maintain good workingrelationships both internally and externally maintaining aprofessional image at all times when representing BrentfordFC
  • To keep confidential any information gainedregarding the Club and its personnel
  • Tomaintain a flexible approach to work at alltimes.
  • To ensure compliance with the ClubsSafeguarding Policy and processes.
  • To ensurethat any concerns you observe or are raised with you in your roleare shared with the Safeguarding Team through appropriatechannels.
  • To promote equity diversity andinclusion at the Club in line with our EDIstrategy
  • To promote and support positive mentalhealth and wellbeing throughout the Club both on and off thefield.



KeyInternal Relationships

Fan& Community Relations

CorporateAffairs

CommercialOperations

Venue Sales

Marketing Services

Operations

Brentford FC Community SportsTrust


PersonSpecification Essential PersonalCharacteristics

Due to the natureof the role we can only accept applications from those aged atleast 18 years old. The ideal candidate will match the followingcharacteristics:

  • Interested in workingwithin the football industry in a matchday environment anddeveloping skills and experience in thisrole.
  • Experience of providing good customerservice and an interest in fan engagement.
  • Goodcommunication and interpersonal skills and confidence in dealingwith people.
  • Ability to deal with complaintsand suggestions with empathy.
  • Enthusiasticfriendly and energetic manner with a genuine desire to provideoutstanding service for all fans visiting the Gtech CommunityStadium.
  • Good teamplayer.
  • Reliable and committed to the roleincluding attending required training and briefingsessions.
  • Available to work a variety of hourswhich will include weekends and evenings and for the majority ofmatchdays throughout theseason.



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