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Fan Support Team Member
2 months ago
We are seeking a highly motivated and enthusiastic individual to join our team as a Fan Support Team Member. As a key member of our Fan & Community Relations team, you will play a vital role in ensuring that every fan's experience at the Gtech Community Stadium is exceptional.
Main Responsibilities- Provide a warm and welcoming environment for supporters at the stadium, ensuring their safety and comfort at all times.
- Assist fans with information and directions, providing a seamless experience from arrival to departure.
- Collaborate with the Fan & Community Relations team to gather feedback and suggestions from fans, driving continuous improvement in our matchday operations.
- Support the delivery of accessibility services for home and away fans, ensuring equal access to the stadium and its facilities.
- Participate in various events, including stadium tours, fan events, and other Brentford Football Club fixtures, showcasing our commitment to community engagement.
- Excellent communication and interpersonal skills, with the ability to engage with fans of all ages and backgrounds.
- Proven customer service experience, with a focus on delivering exceptional service in a fast-paced environment.
- Ability to work effectively in a team, supporting colleagues to achieve shared goals and objectives.
- Flexibility to work a variety of hours, including weekends and evenings, during the football season.
- Commitment to maintaining confidentiality and adhering to the Club's policies and procedures.
As a Fan Support Team Member, you will have the opportunity to be part of a dynamic and passionate team, working towards a common goal of delivering exceptional fan experiences. You will receive comprehensive training and support to ensure your success in this role, as well as the chance to develop your skills and knowledge in a fast-paced and exciting environment.
