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Admin assistant

3 months ago

Kingston upon Thames, United Kingdom Kingston Hospital NHS Foundation Trust Full time

Job summary

Due to the expansion of the Royal Eye Unit admin team we are now looking for several Admin personnel to support our Reception team/call centre hub the role is varied so there would be an expectation to support our busy reception team. Delivering excellent customer service to our patients. The role would suit those with good communication skills over the phone, and that can remain calm under pressure when dealing with patients.

Working hours are, based on shift patterns of hours per week, hours a day, over 5 days running from Monday to Saturday.

Main duties of the job

Receiving and dealing with telephone enquiries as appropriate.

Input and look up data on Trust IT systems in accordance with Trust policy.

To assist colleagues as directed by the Line Manager in times of pressure of work.

Be sympathetic and sensitive to the requirements of staff, service users when communicating by telephone or face to face, including dealing with a difficult aggressive or demanding behaviour.

Demonstrate high levels of customer care.

Promptly answer telephone enquiries, taking and relaying messages in polite, and helpful manner, taking action as appropriate.

Reception duties, receiving and checking patients in, dealing with with queries.

About us

The Trust has defined its culture as one that is patient centred and which puts safety first and where all staff members take responsibility, are valued and value each other.

To support this, our five values are that we are all:

Caring - we design and deliver care around each individual patient's needs and wants.

Safe - we make the safety of patients and staff our prime concern (safety comes first).

Responsible - all staff take responsibility for the hospital, its services and reputation.

Inspiring- we always strive to empower each other to develop and deliver improvements to benefit our patients.

And that we:

Value each other - we all value each other's contribution.

Our training, policies, procedures, and practices are all intended to support behaviours in line with our values and all staff are expected to uphold these by 'Living Our Values Everyday'.

Job description

Job responsibilities

***Please see the attached supporting document which contains more information about the role in job description and person specification***

Person Specification

Admin experience

Essential

General Admin Experience

Desirable

Reception duties experience

Answering Telephone Queries

Essential

At least 1 year Experience

Desirable

Busy Call centre Experience of Answering Calls