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Collections and Customer Service Representative
2 months ago
Do you have a background as a Collections Agent with a passion for delivering the best service possible for your customers?
We are adding to our team of highly skilled and dedicated Collections Agents. They play a meaningful role in supporting the financial health of NHS organisations by supporting customers on their overdue accounts and ensuring timely payments, all whilst providing outstanding customer service.
With the growth and improvement plans for this year and beyond, there is plenty of opportunity for the right person to develop their talents and their career, supported by the department’s training and development during their employment
To facilitate your initial training and support, new starters will need to be on site Monday to Friday for approximately the first 6 weeks. Every Monday thereafter.
Once you have settled in your new role, you will be based from home Tuesday to Friday and join the team each Monday, in our modern office environment in Leeds, with ample free parking and onsite refreshments provided.
What you'll be doing:
Build relationships with customers and support them to recover missed payments. Resolve general invoice queries over the phone and via email. Assessing each debtor’s circumstances, resulting in a fair and amicable outcome. Creating appropriate repayment plans to help customers clear their outstanding debt. Collaborating with our clients to resolve any disputed invoice queries. Completing administrative tasks such as running reports on ledgers.What you’ll bring:
Previous experience in FCA regulated collections or accounts receivable environment. Strong communication skills, with the ability to handle difficult conversations tactfully. A passion and enthusiasm for delivering a high quality of customer service. High attention to detail and accurate administration skills. Proficiency with MS Excel.If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you
Employment Type: Full-time, Permanent
Location: Leeds
Security Clearance Level: DBS
Internal Recruiter: Kayleigh
Salary: £25,500 per annum
Benefits: 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund
Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements.
