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Technical Analyst

2 months ago

Belfast, United Kingdom Progressive Building Society Full time
Job Description

Who are we?

Progressive Building Society is a leading local financial institution with a proud reputation for customer service excellence. Our purpose is to encourage local people to save and become homeowners, through our personal, caring & common-sense approach, essentially nurturing financial wellbeing for current and future generations. With a strong high street presence, our vision is to be the savings and mortgage provider of choice in Northern Ireland. 

The Society is continuing to modernise and improve the business and as part of this, we are on a Digital Strategy journey to deliver a better customer experience including self-services capabilities and integration between platforms and automation of processes.  Our internal team will be involved on the programme of work to allow business continuity as the new digital services become the new way of working.

What will you be doing? 

An exciting opportunity has arisen within the IT department for a Technical Analyst (FTC for 24 months).  This role will be based in Head Office and will be a blend of office and home working.

You will report to the IT Operations Lead, and be responsible for improving and maintaining an enterprise’s information technology system. The role is tasked with examining the function of computer systems, identifying problems and areas for improvement in execution, and designing solutions. The role of the Technical Analyst will be to support this change and to create conditions for a smooth transition to ‘business as usual’.

What's on offer?

  • Attractive Salary and benefits

  • Discretionary Company KPI Bonus Scheme

  • Annual leave starting at 37 days per annum inclusive of bank holidays

  • Day off for birthday

  • Contributory Pension Scheme (up to 20% employer contribution)

  • Life Assurance Scheme and Group Income Protection

  • Health Cashback plan

  • Employee Assistant Programme

  • Wellbeing promotion and health initiatives

  • Volunteering opportunities

  • Excellent culture and investment in personal development

About The Role

Key Responsibilities:

  • Providing second line support to our business users on all core applications, including progressing incidents, troubleshooting, requests and changes both internally and with third party IT support providers.

  • Take responsibility for the resolution of incidents ensuring 1st and 2nd line resolution is achieved, within agreed SLAs.

  • Involved in the design process of a new or to be updated application, to support the gathering of the business requirements (when applicable), testing and rolling out the new functionality or applications;

  • Designing a solution in line with specifications given by stakeholders;

  • Implementing configuration and taking it live to staff members, offering support services for users, coaching users with the business and IT;

  • Make configuration changes to implement a new functionality or application;

  • Propose automation first and/or efficient solutions to business users and managers.

  • Work with our suppliers and internal development teams in incidents and change management processes;

  • Support research, analysis and implementation of new processes;

  • Support the delivery of business projects to agreed standards and deadlines, ensuring key stakeholder engagement;

  • Manage the testing phase – creation of test scenarios, cases, and evidence. Update business process to reflect the new ‘to-be’ process and share with stakeholder for review and approval.

  • Ensure lessons learned during change and project implementations are captured and reported;

  • Support the transition to ‘business as usual’, ensuring testing, documentation, training, support and benefits realisation processes are in place and change initiatives are widely supported.

Essential Criteria:

  • Degree in an IT related discipline

  • Commercial experience in Sopra Banking solution – Summit / Activate / Frontline

  • Commercial experience in IT support / Service Desk environment – 1st line or 2nd line application support – logging, investigating and resolution or

  • Experience in application support, configuration, and testing

  • Liaison with 3rd parties and other relevant organisations

  • Analytical and collaborative approach to problem solving and ability to write comprehensive requirements

  • A minimum of 2 days in our Head Office in Belfast and flexibility around the other days in the office is required

Desirable Criteria:

  • Practical experience of SQL language – SQL query writing

  • SaaS administrator (focusing on configuration)

  • Practical experience in unix / linux

  • Knowledge and understanding of the ITIL framework

Skills Needed

Technical, People, Servicing

About The Company

Careers at ProgressiveWe know that looking for a career means so much more than just finding a job. At Progressive, we want to help you find your happy place to work.We firmly believe in encouraging our employees to achieve the right balance between their work and personal lives, delivering access to and promoting family-friendly policies. This not only increases employee satisfaction but also enables Progressive to meet the needs of our Members and supports the Society in being positioned as one of the most successful financial institutions in Northern Ireland.

Company Culture

To work for Progressive is to be part of something special. We strive to nurture and develop our employees in the evolving and fast paced financial services industry. Outlined below are a list of the reasons why we feel Progressive is a great place to work:We aim to provide an inclusive and respectful working environment, where everyone recognises the importance and impact of teamwork.We celebrate staff diversity and work hard to ensure that our staff members feel valued as individuals and respected for their contribution to our success.We offer opportunities for our staff to work at the heart of our communities and make real differences to our Members’ lives.We do not subscribe to a long-hours culture, instead valuing family life and supporting our staff to balance work and family commitments.

Desired Criteria

  • Practical experience of SQL language - SQL query writing
  • SaaS administrator (focusing on configuration)
  • Practical experience in unix/linux
  • Knowledge and understanding of the ITIL framework

Required Criteria

  • Degree in an IT related discipline
  • Commercial experience in Sopra Banking solution - Summit/Activate/Frontline
  • Experience in IT support/Service Desk environment – 1st line or 2nd line application support – logging, investigating and resolution
  • Experience in application support, configuration, and testing
  • Liaison with 3rd parties and other relevant organisations
  • Analytical and collaborative approach to problem solving and ability to write comprehensive requirements

Closing DateTuesday 30th July, 2024