Technical Support Specialist

7 days ago


Belfast, United Kingdom Telefónica Tech Full time

Job Title: Technical Services Analyst

Job Summary:

We are seeking a highly skilled Technical Services Analyst to join our team at Telefónica Tech. As a Technical Services Analyst, you will be the first point of contact for customers reporting IT issues, providing exceptional customer service and resolving technical queries.

Key Responsibilities:

  • Customer Support: Provide timely and effective support to customers via various channels, ensuring a high level of customer satisfaction.
  • Ticket Management: Log tickets accurately and efficiently, with a high level of detail on the ticket management system.
  • Incident Resolution: Carry out basic incident resolution (first time fixes) where possible, minimizing the need for escalation.
  • Proactive Support: Proactively deal with customer queries, providing solutions and guidance to resolve technical issues.
  • Communication: Maintain a positive attitude and a high level of customer service at all times, communicating effectively with customers and internal stakeholders.

Requirements:

  • Customer Service Skills: Excellent customer service skills, with the ability to provide a high level of service to customers.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to communicate complex technical information to customers.
  • Technical Knowledge: Interest in technology and a basic understanding of IT systems and processes.
  • Software Skills: Experience of the Microsoft Office suite, with the ability to use software applications to support customer queries.

What We Offer:

We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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