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Technical Services Analyst

2 months ago

Belfast, United Kingdom Telefonica Tech Full time
Job Description

Technical Services Analyst to provide support as the first point of contact for customers 
reporting IT issues. You will provide an exceptional standard of customer service when 
answering calls, responding to customer queries and logging tickets.
Key Responsibilities:

  • First point of contact for customers via telephone, email and our customer portal 
  • Log tickets accurately, with a high level of detail on the ticket management system
  • Carry out basic incident resolution (first time fixes) where possible 
  • Proactively deal with customer queries 
  • Maintain a positive attitude and a high level of customer service at all times

Skills & Experience:

  • Excellent customer service skills
  • Excellent written and verbal communication skills
  • Interest in Technology
  • Experience of the Microsoft Office suite

Additional Information

We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.