Colorectal Specialty PA

1 month ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full time

Job summary

An exciting opportunity has arisen for a full time permanent Band 4 Specialty PA, within the Colorectal Surgery Division, based at the Queens Medical Centre.

The post holder will be working closely with a team of administration colleagues as well as medical, surgical and nursing staff to provide an excellent administrative service for our patients and parents/carers.

The role involves bringing together excellent written and verbal communication skills, good working knowledge of Microsoft Office, Diary planning as well as excellent planning and organisational skills. You will be a team player and also able to work on your own initiative to meet agreed plans and deadlines.

Main duties of the job

The successful candidate will play a crucial role in delivering a high quality Specialty PA service providing comprehensive administrative and secretarial support to a team of consultants, SPR's and nursing colleagues within the the Colorectal speciality, whilst working closely with a team of administrative colleagues to provide excellent administrative service for our patients and parents/carers.

To understand the role in more detail, please read the attached job description and person specification documents.

About us

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Job description

Job responsibilities

Please refer to the job description and person specification attached to the advert for the full details of the vacancy.

Manage Clinic schedules and patient attendance for your Specialty, working closely with consultants and other stakeholder departments.

Liaise with consultants regarding patient queries and be a key contact for consultants and other clinical staff.

Accurately audio transcribe clinical letters using Winscribe, producing high quality work within defined deadlines.

Use judgement and initiative to prioritise the importance/urgency of tasks within defined guidelines.

Establish and maintain patient admin systems/databases.

Dealing with incoming mail, results/reports management.

Attending/organising meetings, take minutes.

Ensure RTT patient data quality is accurate.

Communication link to directorate management team, regarding consultant leave/service issues.

Diary Management for clinical teams.

Telephone calls inbound/outbound relating to patients specific care, in a confidential manner.

Typing of non-clinical letters as required.

Liaise with waiting list co-ordinators to ensure patients are treated within breach dates.

To support and mentor new staff.

Share responsibility with line manager for own personal development.

Undertake HR related tasks, appraisals and recruitment (if necessary).

Undertake any other duties which may be reasonably required.

Person Specification

Training & Qualifications

Essential

5 GCSEs C or above, to include English Language

Desirable

NVQ level 3 in administration or equivalent Line management qualification or equivalent ECDL

Experience

Essential

Experience MS packages Secretarial experience in similar role

Desirable

Previous experience of NUH Hospital Systems Knowledge Previous experience of 18wk & Cancer Targets

Communication & Relationships

Essential

Can complete letters, forms, reports & tables using computerised technology Maintain confidentiality, sensitivity and empathy in communication with patients/colleagues

Analytical & Judgement

Essential

Able to use judgement to make decisions in order to solve problems/enquiries Uses own initiative Works in line with organisational goals and objectives

Planning & Organisation Skills

Essential

Demonstrates an ability to organise own work schedule Manages time effectively Works within prescribed deadlines Demonstrates an ability to delegate and organise work for others Ability to prioritise workload

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