Operations Manager, Heathrow

Job Description: Responsible for a number Retail and Service Accounts across all 4 terminals. The primary function of the Senior Account Manager is the relationship management, business planning and negotiation of commercial agreements with brands and suppliers to maximise sales revenue and income contribution, at the same time as meeting the needs of...

Job Description: The Security Training Officer delivers necessary training to our Security teams including Security Officers, Security Managers, Security Operations Managers, and other colleagues across Heathrow Airport in accordance with CAA regulation as well as Heathrow business requirements. [ads1] Job Responsibilities: Being flexible in approach and...

Heathrow is passionate about making every journey better. This signifies meeting the changing needs of passengers, colleagues and partners who use the airport. Our Resilience team work collectively to ensure that contingency and emergency plans are constantly developed. The Operational Resilience Co-ordinator role will assist the team with the development...

This is a shift based role: shift pattern is 12 hours shifts, 4 days on/4 off with some lates occasionally. **Your role will involve**: - Proactively monitoring the working practises and standards of Airside Users (Airlines, Handling Agents, Third Party Service Providers, Contractors & Heathrow Colleagues), to ensure that agreed standards are maintained,...

Are you ready to take on the responsibility for utility performance for the whole of Heathrow — this is a leadership role overseeing the area that fuels the heartbeat of one of the world’s busiest airports. Heathrow is a mini city with an exciting and complex infrastructure. As the custodian of one of the significant budgets at the airport, your role...

Working as a Stakeholder Engagement Support, you will be a key player in the operational engagement of our Airlines in the delivery, implementation and integration of operational activities and formal governance. You will provide support, guidance and structure to our Operations Teams, supporting and guiding them to engage collaboratively with our Team...

Working in Procurement at Heathrow Working in Procurement at Heathrow offers a unique environment - from baggage systems and terminal buildings to runways and underground train systems, it’s a city that never sleeps. As well as helping to keep our 24/7 operation running smoothly, your work will support our £multi-million capital investment programmes to...

There’s no place like Heathrow when it comes to the scale of our ambitions. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. Our Communications, Communities and Carbon function brings together engagement, communications and sustainability...

**Please note this is a Fixed Term Contract.** If you’ve got a marketing background then this is a great opportunity to deepen your knowledge, whilst gaining exposure across many areas within Heathrow including Marketing & Digital, Communications, Retail, Property, Services, and Operations. **Your role will involve**: - Owning the Weekly Signage...

London Heathrow Competitive 25-03-2024 Job Details **Salary**: Competitive - Hours: Full time - this role is Airport-based and is not suitable for hybrid working. - Location: London Heathrow (LHR) - Contract: 12 month secondment - Closing Date: Monday, 25 March 2024 In a nutshell At Virgin Atlantic Airways, we believe that everyone can take on the...

**12 MONTH SECONDMENT** The role of Customer Care Support will be to support the Customer Care Managers on a day-to-day basis with delivering world class service and customer care. You will also support the interface between our passengers, operational teams, customer contact centres and our Executive team. You will help in the liaison and responses to...

The role of Customer Care Support will be to support the Customer Care Managers on a day-to-day basis with delivering world class service and customer care. You will also support the interface between our passengers, operational teams, customer contact centres and our Executive team. You will help in the liaison and responses to complaints received,...

Heathrow is a city within a city. And there’s no place like it when it comes to the scale of our ambitions. Y ou’ll be part of a Commercial team that drives our profitability across everything from retail, property and airport transport, through to passenger services and contracts with airlines. At the centre of everything, we have a pioneering agenda...

As our Service Recovery Programme Support, you will be responsible for supporting our Service Recovery and Passenger Welfare propositions. Working in our Customer Engagement team, your main focus will be to effectively engage with our operational managers within the Services & Security functions. You will actively promote the benefits of Service Recovery and...

Heathrow is a city within a city, through which millions travel every year. As one of the world’s busiest airports, we never stand still - and neither does our Security team. Keeping our passengers and stakeholders safe whilst providing excellent customer service is a complex job, but it’s a rewarding one. Our Security team brings together compliance,...

The Community Investment Co-ordinator will support and deliver the Communities and Sustainability Team’s community investment activities for Heathrow Airport.  This is an exciting opportunity to work collaboratively across various teams at Heathrow and in the local community with local groups, charities, councils, and organisations to support causes...

Joining the Marketing & Digital Team at Heathrow isn’t just any job and Heathrow isn’t just any company. You’ll be working in one of our fastest & most exciting areas of growth, driving improvements to the passenger experience for millions of people every month. At Heathrow, there’s never a dull moment, with lots of wider opportunities for you to...

Working in Procurement at Heathrow offers a unique environment - from baggage systems and terminal buildings to runways and underground train systems, it’s a city that never sleeps. As well as helping to keep our 24/7 operation running smoothly, your work will support our £multi-million capital investment programmes to deliver transformative...

As a pivotal member of our Technical Services team, the Planning and Performance Engineer will deliver expert technical insights into Heathrow’s extensive asset portfolio. This role is crucial for bridging our delivery and technical teams, ensuring seamless communication and integration of strategies that enhance our operational excellence. Responsible...

People are at the heart of Heathrow. Not just the millions of passengers who travel, trade, shop, eat, connect and explore with us every year, but also the thousands of colleagues who go the extra mile to give every one of them the best airport service in the world. In the P eople team, we partner with people across our business to help to make Heathrow a...