Loyalty & Partnerships Assistant

2 weeks ago

London, United Kingdom Heathrow Full time

Heathrow is a city within a city. And there’s no place like it when it comes to the scale of our ambitions. Y ou’ll be part of a Commercial team that drives our profitability across everything from retail, property and airport transport, through to passenger services and contracts with airlines. At the centre of everything, we have a pioneering agenda for digital and e-commerce, as we look to transform the way our passengers spend at our airport. That’s because we want to drive innovation, as well as growth.

We believe the best way to drive growth across our iconic airport is by improving the services offered within it. So although we know generating income is critical to driving our business forward, we ’re also passionate about delivering the best possible passenger experience. You’ll help us to get the balance right - not least so we can continue investing in an airport that leads the world.

In this role, you’ll help to support and develop the Heathrow Rewards loyalty programme in order to retain and grow the member base. You’ll be working closely with and supporting the Loyalty & Partnerships Manager on aspects such as content and campaigns to be consumed within CRM channels, the development and success of the Heathrow Rewards loyalty programme, improving overall Commercial revenue targets and passenger experience with effective partner and supplier engagement, member acquisition and maintaining loyalty partnerships.
- Loyalty Campaign & Planning - overseeing a calendar of campaigns and communications for Heathrow Rewards, supporting partnership initiatives to engage the existing customer base and acquire new members, gathering and formulating campaign performance data to shape and guide future campaigns.
- Product/Service Ownership - supporting relevant CRM/loyalty lifecycle and trigger-led campaigns and working collaboratively with internal teams, account managers, agency and technology partners for all relevant Heathrow Rewards activity.
- Supporting colleagues and partners across the business with awareness of the Heathrow Rewards programme.
- Supporting and engaging relationships with loyalty partners and maintaining relationships with Commercial proposition owners (Retail Account Managers, Surface Access, Aviation, VIP and Premium Services Managers) to identify opportunities to incorporate their content within campaigns and report on activity and performance.
- Providing knowledge on emerging loyalty program innovation to internal and external audiences. Work with data and creative agencies and partners to ensure campaigns are delivered on time and to expectation.
- Experience within direct marketing, CRM, Loyalty or other similar fields. This could be from an operational or consultative role.
- Experience of supporting day to day relationships with external agencies.
- A good knowledge of GDPR, and other data collection and processing legislation and best practise.
- Data insight/analytical experience.
- Excellent written communication skills, with demonstrable experience of report writing.

Heathrow brings the world closer together. Our airport facilitates the global travel and trade that keeps the economy moving. It’s a place like no other - a city within a city - where colleagues connect around a common goal, giving our passengers the best airport service in the world.

There is a world of opportunity at Heathrow. You’ll reach your full potential within our inclusive and supportive culture, whilst helping us to deliver our ambitious plans. Not only are we growing to welcome millions more passengers each year, we’re also transforming our industry. Sustainability is at the heart of Heathrow and we’re leading global efforts on decarbonisation, so that aviation continues to be a force for good in our world.

Taking the journey with us means living our values. Doing the right thing. Keeping everyone safe. Working together. Treating everyone with respect. Giving excellent service. Improving every day. Our ever-changing airport runs on teamwork and creativity. A career at Heathrow is welcoming, diverse, challenging, exciting, and rewarding.

Join Heathrow and grow your career in an airport that matters to millions.

**Our rewards**

We offer competitive salaries and excellent benefits, along with performance-based annual bonuses, our longer-term Share in Success Bonus plans, generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And we’ll provide learning and development opportunities to help you reach your full potential.

**Working Location**

Our agile approach offers the opportunity to combine home working with meetings, events and training at the airport. All roles involve some on-site working each week, so you’ll need to be based in the UK and within a commutable distance to Heathrow.

**Sustaina

  • Loyalty Program Manager

    7 days ago

    London, United Kingdom WeComm Full time

    Job Description WE have an exciting opportunity with a major retail powerhouse! This company operates across various sectors, including premium, homeware, sport, beauty, and more which has solidified its position as a key player in the UK retail landscape. As the largest shareholder in one of the world's leading e-commerce platforms, our partnership...

  • Senior Loyalty Program Manager

    Found in: Talent UK C2 - 7 days ago

    London, United Kingdom Expedia Group Full time

    Senior Loyalty Program Manager Are you excited by the opportunity to take our business to the next level delivering value, unforgettable travel experiences and unlocking new business opportunities? Do you have a passion for the traveller and our partners, and a curiosity for what makes them tick?   At Expedia Group we aim to be the most rewarding place to...

  • Commercial Analyst

    4 days ago

    London, United Kingdom AMP Clean Energy Full time

    Here at AMP, we are committed to supporting the energy transition by funding, developing, and delivering flexible energy solutions and helping businesses decarbonise. Our mission is to create a smarter energy future. We are relentless in our focus on tackling the central challenge of our age – the energy transition. We have a new opportunity for a ...

  • Commercial Analyst

    Found in: Jooble UK C2 - 4 days ago

    London, United Kingdom AMP Clean Energy Full time

    Here at AMP, we are committed to supporting the energy transition by funding, developing, and delivering flexible energy solutions and helping businesses decarbonise. Our mission is to create a smarter energy future. We are relentless in our focus on tackling the central challenge of our age – the energy transition. We have a new opportunity for a ...

  • Commercial Analyst

    4 days ago

    London, United Kingdom AMP Clean Energy Full time

    Here at AMP, we are committed to supporting the energy transition by funding, developing, and delivering flexible energy solutions and helping businesses decarbonise. Our mission is to create a smarter energy future. We are relentless in our focus on tackling the central challenge of our age – the energy transition. The size and scale of the challenge...

  • Commercial Analyst

    Found in: Appcast UK C2 - 4 days ago

    London, United Kingdom AMP Clean Energy Full time

    Here at AMP, we are committed to supporting the energy transition by funding, developing, and delivering flexible energy solutions and helping businesses decarbonise. Our mission is to create a smarter energy future. We are relentless in our focus on tackling the central challenge of our age – the energy transition.The size and scale of the challenge means...

  • Commercial Analyst

    Found in: Whatjobs ES C2 - 2 days ago

    London, United Kingdom AMP Clean Energy Full time

    Here at AMP, we are committed to supporting the energy transition by funding, developing, and delivering flexible energy solutions and helping businesses decarbonise. Our mission is to create a smarter energy future. We are relentless in our focus on tackling the central challenge of our age – the energy transition. The size and scale of the challenge...

  • Commercial Analyst

    Found in: Appcast Linkedin GBL C2 - 4 days ago

    London, United Kingdom AMP Clean Energy Full time

    Here at AMP, we are committed to supporting the energy transition by funding, developing, and delivering flexible energy solutions and helping businesses decarbonise. Our mission is to create a smarter energy future. We are relentless in our focus on tackling the central challenge of our age – the energy transition.The size and scale of the challenge means...

  • Commercial Analyst

    Found in: Appcast UK C C2 - 4 days ago

    London, United Kingdom AMP Clean Energy Full time

    Here at AMP, we are committed to supporting the energy transition by funding, developing, and delivering flexible energy solutions and helping businesses decarbonise. Our mission is to create a smarter energy future. We are relentless in our focus on tackling the central challenge of our age – the energy transition.The size and scale of the challenge means...

  • Commercial Analyst

    Found in: Jooble UK C2 - 4 days ago

    London, United Kingdom AMP Clean Energy Full time

    Here at AMP, we are committed to supporting the energy transition by funding, developing, and delivering flexible energy solutions and helping businesses decarbonise. Our mission is to create a smarter energy future. We are relentless in our focus on tackling the central challenge of our age – the energy transition. The size and scale of the challenge...

  • Commercial Analyst

    Found in: Talent UK 2A C2 - 4 days ago

    London, United Kingdom AMP Clean Energy Full time

    Here at AMP, we are committed to supporting the energy transition by funding, developing, and delivering flexible energy solutions and helping businesses decarbonise. Our mission is to create a smarter energy future. We are relentless in our focus on tackling the central challenge of our age – the energy transition.The size and scale of the challenge means...

  • Business Development Manager

    Found in: Talent UK C2 - 7 days ago

    London, United Kingdom COMARCH Full time

    Are you a dynamic and results-driven Business Development Manager looking for an exciting opportunity in the services sector? Join our innovative team at Comarch UK and take the lead in driving business growth and forging strategic partnerships within the services industry. We are seeking a talented and motivated Business Development Manager...

  • Senior Partnerships Executive

    2 weeks ago

    London, United Kingdom The Change Partners - Global talent specialists for a connected world Full time

    We're excited to announce a new job opportunity in the travel industry! Our partner, a well-known D2C travel brand, is expanding their Partnerships team and creating an exciting new role with tonnes of growth opportunity. Your aim is to identify, develop, and manage strategic partnerships to drive business growth, increase the loyalty offer and enhance...

  • Senior Partnerships Executive

    Found in: Jooble UK C2 - 2 weeks ago

    London, United Kingdom The Change Partners - Global talent specialists for a connected world Full time

    We're excited to announce a new job opportunity in the travel industry! Our partner, a well-known D2C travel brand, is expanding their Partnerships team and creating an exciting new role with tonnes of growth opportunity. Your aim is to identify, develop, and manage strategic partnerships to drive business growth, increase the loyalty offer and enhance...

  • Senior Partnerships Executive

    Found in: Talent UK 2A C2 - 2 weeks ago

    London, United Kingdom The Change Partners - Global talent specialists for a connected world Full time

    We're excited to announce a new job opportunity in the travel industry! Our partner, a well-known D2C travel brand, is expanding their Partnerships team and creating an exciting new role with tonnes of growth opportunity.Your aim is to identify, develop, and manage strategic partnerships to drive business growth, increase the loyalty offer and enhance the...

  • Assistant Partnership Accountant

    5 days ago

    London, United Kingdom Antony James Recruitment Ltd Full time

    We are currently partnering with this well established and prestige International Law Firm in their search for an Assistant Partnership Accountant on an exclusive basis. This is an exciting opportunity for someone currently working in legal finane lookingto gain further knowledge and experience in partnership accounts. This role is part of a team of three...

  • Senior Partnerships Executive

    Found in: Appcast UK C C2 - 7 days ago

    London Area, United Kingdom The Change Partners - Global talent specialists for a connected world Full time

    We're excited to announce a new job opportunity in the travel industry! Our partner, a well-known D2C travel brand, is expanding their Partnerships team and creating an exciting new role with tonnes of growth opportunity.Your aim is to identify, develop, and manage strategic partnerships to drive business growth, increase the loyalty offer and enhance the...

  • Senior Partnerships Executive

    Found in: Appcast UK C2 - 7 days ago

    London Area, United Kingdom The Change Partners - Global talent specialists for a connected world Full time

    We're excited to announce a new job opportunity in the travel industry! Our partner, a well-known D2C travel brand, is expanding their Partnerships team and creating an exciting new role with tonnes of growth opportunity.Your aim is to identify, develop, and manage strategic partnerships to drive business growth, increase the loyalty offer and enhance the...

  • Senior Partnerships Executive

    Found in: Whatjobs ES C2 - 2 days ago

    London Area, United Kingdom The Change Partners - Global talent specialists for a connected world Full time

    We're excited to announce a new job opportunity in the travel industry! Our partner, a well-known D2C travel brand, is expanding their Partnerships team and creating an exciting new role with tonnes of growth opportunity. Your aim is to identify, develop, and manage strategic partnerships to drive business growth, increase the loyalty offer and enhance the...

  • Senior Partnerships Executive

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    London Area, United Kingdom The Change Partners - Global talent specialists for a connected world Full time

    We're excited to announce a new job opportunity in the travel industry! Our partner, a well-known D2C travel brand, is expanding their Partnerships team and creating an exciting new role with tonnes of growth opportunity.Your aim is to identify, develop, and manage strategic partnerships to drive business growth, increase the loyalty offer and enhance the...