Stakeholder Engagement Coordinator

2 weeks ago

London, United Kingdom Heathrow Full time

There’s no place like Heathrow when it comes to the scale of our ambitions. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. Our Communications, Communities and Carbon function brings together engagement, communications and sustainability leadership. This is about more than protecting and enhancing our reputation. F ocus ing on the experiences of our passengers, colleagues and partners, we ensure that as Heathrow thrives, so too will our people, our communities, our country and our world.- Our sustainability strategy, Heathrow 2.0, is central to everything we do. We are committed to sustainable aviation, as Heathrow works to deliver net zero and build a better place to live and work. W e work with industry leading experts to deliver on our ambitions, meeting the growing international demand for flight in a way that creates a positive impact far beyond our airport.

The Communities & Sustainability team plays an active role in supporting and influencing Heathrow’s leadership to operate in a sustainable way while positively engaging with residents and community groups surrounding the airport. The team aims to build relationships with key stakeholder groups based on trust, credibility, and transparency, allowing Heathrow to effectively play its part in the economic and social prosperity of its local communities.

In this exciting role you will support the delivery of engagement with Heathrow’s local community stakeholders on key operational impacts related to noise, airspace, and other key environmental issues, helping to protect and enhance the reputation of Heathrow Airport.

You will develop and maintain an in-depth knowledge of the communities neighbouring the airport, understand their noise and airspace issues and ensure that our engagement plans take account of their concerns.

HAL_E_Stakeholder Engagement Co-ordinator.docx
- Supporting the operational delivery of the Community Relations Helpdesk, working as a team to answer noise and airspace queries and provide information ensuring we deliver high quality customer service.
- Providing administrative support for Heathrow’s regular programme of Noise and Airspace Community Forums, workshops and working groups - this includes supporting with secretariat duties and supporting the delivery of digital and social media communications; ensuring website content is both engaging and accessible.
- Drafting responses to residents, MPs and local authority stakeholders on community issues related to noise and airspace as required.
- Supporting the delivery of regular reporting on noise complaints and operational data such as night flights and provide content for external documents and reports.
- Developing key internal stakeholder relationships, including liaison with the Flight Performance, Airspace and Airside Operations teams to ensure there is a consistent position across the business through the team’s communications and to support airspace change engagement.
- Demonstrable experience of producing copy for stakeholders, simplifying complex issues accurately and writing inclusively.
- Understanding and evidence of a collaborative approach and team working within a large organisation.
- Excellent interpersonal, communication, influencing and conflict management skills.
- Strong organisational skills and a completer/finisher mindset.
- The ability to translate technical information into simple key messages.

Ideally, you’ll also have:

- An interest in aviation.
- Experience of designing and developing innovative and interactive engagement and communications tools and activities.

Heathrow brings the world closer together. Our airport facilitates the global travel and trade that keeps the economy moving. It’s a place like no other - a city within a city - where colleagues connect around a common goal, giving our passengers the best airport service in the world.

There is a world of opportunity at Heathrow. You’ll reach your full potential within our inclusive and supportive culture, whilst helping us to deliver our ambitious plans. Not only are we growing to welcome millions more passengers each year, we’re also transforming our industry. Sustainability is at the heart of Heathrow and we’re leading global efforts on decarbonisation, so that aviation continues to be a force for good in our world.

Taking the journey with us means living our values. Doing the right thing. Keeping everyone safe. Working together. Treating everyone with respect. Giving excellent service. Improving every day. Our ever-changing airport runs on teamwork and creativity. A career at Heathrow is welcoming, diverse, challenging, exciting, and rewarding.

Join Heathrow and grow your career in an airport that matters to millions.

**Our rewards**

We offer competitive salaries and excellent benefits, along with performance-based annual bonuses, our longer-te

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