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Customer Support Executive
3 weeks ago
JobOverview
Internet service providerin North Goa urgently requires experienced customer supportrepresentatives to answer & resolve customer inquiries &questions. Excellent English writing & speaking essential plusspoken Konkani & Hindi too.
JobResponsibilities
- Customerservice support & feedback on calls WhatsApp email & SMS oCustomer troubleshooting Frontline telephone interaction.
- Sales support: Creation of estimates sendingof estimates answering sales enquiries & questions supplyingall relevant information.
- New customeronboarding.
- Followup calls service feedback& followup for social media reviews.
- Maintaining & managing customer servicerecords & followup.
- Promotion of products& service.
- Revenue development of servicesoffered by company.
- Customer billing & taxinvoices.
- Recovering & reducing allaccounts receivables for new customer installations additionalcharges & Internet plans.
- Development ofpromotional activities.
- Promotion of products& services.
- Maintaining & datainputting into critical Excel spreadsheets & Desk era.
- KPIs reporting adhering to SLAs.
- Developmental project delivery as perrequirements of the business.
- Support for Headof Sales & Head of Marketing & Business Development.
JobRequirements
- Should begraduate.
- Only candidates with experience insales & in an office environment.
- Must bea confident team player/team leader.
- Excellentcommunication skills spoken & written English essential forcustomer service interactions & followup. Plus spoken Konkani& Hindi too.
- Opportunity to run customersupport team managerial or supervisory experience beneficial.
WorkingHours: 8.45 am closing (or equivalent based onachieving objectives) Monday Saturday. Rotational Sunday shift withan alternative paid day off.
Otherbenefits: PF & ESICbenefits.
Location: Parra BardezNorth Goa.
For anyfurther details please write to us at
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