Customer Support Executive

3 weeks ago


Par, United Kingdom Samyojak Consultancy Services Full time

JobOverview

Internet service providerin North Goa urgently requires experienced customer supportrepresentatives to answer & resolve customer inquiries &questions. Excellent English writing & speaking essential plusspoken Konkani & Hindi too.

JobResponsibilities

  • Customerservice support & feedback on calls WhatsApp email & SMS oCustomer troubleshooting Frontline telephone interaction.
  • Sales support: Creation of estimates sendingof estimates answering sales enquiries & questions supplyingall relevant information.
  • New customeronboarding.
  • Followup calls service feedback& followup for social media reviews.
  • Maintaining & managing customer servicerecords & followup.
  • Promotion of products& service.
  • Revenue development of servicesoffered by company.
  • Customer billing & taxinvoices.
  • Recovering & reducing allaccounts receivables for new customer installations additionalcharges & Internet plans.
  • Development ofpromotional activities.
  • Promotion of products& services.
  • Maintaining & datainputting into critical Excel spreadsheets & Desk era.
  • KPIs reporting adhering to SLAs.
  • Developmental project delivery as perrequirements of the business.
  • Support for Headof Sales & Head of Marketing & Business Development.

JobRequirements

  • Should begraduate.
  • Only candidates with experience insales & in an office environment.
  • Must bea confident team player/team leader.
  • Excellentcommunication skills spoken & written English essential forcustomer service interactions & followup. Plus spoken Konkani& Hindi too.
  • Opportunity to run customersupport team managerial or supervisory experience beneficial.

WorkingHours: 8.45 am closing (or equivalent based onachieving objectives) Monday Saturday. Rotational Sunday shift withan alternative paid day off.

Otherbenefits: PF & ESICbenefits.

Location: Parra BardezNorth Goa.

For anyfurther details please write to us at




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