Claims Support Advisor

4 weeks ago

Christchurch, United Kingdom Charles Taylor Full time

Claims Support Advisor

Christchurch, Dorset

Monday to Friday 09.00am to 17:30

£24,380 per annum

To apply to this Customer Service Advisor vacancy, you must live and be eligible to work in the United Kingdom.

Why you should join Charles Taylor:

Supportive Environment: You'll be surrounded by a supportive team ready to guide and mentor you every step of the way. Opportunity for Growth: We're committed to helping you reach your full potential. As you demonstrate your abilities, there will be opportunities for advancement within the company. Company Culture : We're not just colleagues, we're a family. Our company culture is one of respect, positivity, and recognition.

At Charles Taylor, we firmly believe that our people are the key to our company's growth and prosperity. We prioritise the development, and recognition of talented individuals because they define our values, identity and success. We can support you with professional growth, as we offer continuous training and development programs to enhance your skills and knowledge.

We are currently recruiting for Claims Support Advisor to join our Travel Claims team. You will be responsible for accurately assessing claims in line with policy terms and conditions and ensuring that valid claims are paid quickly, without unnecessary delay.

To do this, you’ll be naturally empathetic, enjoy speaking to people on the telephone, have a good eye for detail, and enjoy multi-tasking. Full training will be provided, and we offer fantastic opportunities for education sponsorship and career progression.

Duties and responsibilities of the Claims Support Advisor:

Providing an empathetic approach for all our customers by putting yourself in their shoes and understanding their needs Resolving disputes with customers, referring to your colleagues for advice if needed Accurately record the information Confident making outbound calls

Experience and knowledge of the Claims Support Advisor:

Highly organised under pressure with good attention to detail Proficient in written communication Customer service experience – helpful but not essential Excellent IT skills including excel and inputting data accurately and efficiently

Salary and Benefits of the Claims Support Advisor

£24,380 Fantastic opportunities for learning, development, and career progression. Free Health Cash Plan worth £1700 per annum  Additional pay for foreign language speakers (starting from £948 for one language up to £2,342 for 4 languages)  Generous high-street rewards scheme for family and friends  Free travel insurance (subject to qualifying criteria)  Discounts on home and motor insurance  Comprehensive training and embedding period

Equal Opportunity Employer

Here at Charles Taylor, we are proud to be an Inclusive Employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation.

Our external partnerships and the dedicated work we do in promoting a transparent and fair recruitment and selection process all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of at Charles Taylor.

Our values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance.

INTEGRITY: We do the right thing

COLLABORATION: We are one

AGILITY: We learn, evolve, and adapt

CARE: We are compassionate and human

ACCOUNTABILITY: We take ownership

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